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Bilingual Customer Service Representative
Location:
Milwaukee, WI
Description:
IMPACT, a non-profit organization, offers a competitive pay with a full benefits package for a client focus , f ull time Bilingual Customer Service Representative. Since 1960, IMPACT has been serving Southeastern Wisconsin, help ing people take the first step toward changing their life, for good. We assess and guide those experiencing personal crisis toward resources to achieve stability; and collaborate with community partners to foster system improvement. Our role is critical. Critical conditions . Critical connections. Critical change. Diversity, Equity and Inclusion is a very important initiative here at IMPACT. We believe that the services we provide are enhanced when various groups of people with unique ideas come together. Applicants whose work incorporates a global perspective and a demonstrated commitment to various issues in h uman services are particularly encouraged to apply. Position Summary Provide quality support to all of IMPACT and its' clients in keeping with IMPACT's philosophy of customer service, teamwork and value-added. Provide quality customer service by greeting clients, answering phones and screening calls, making and confirming client appointments, generating/monitoring reports, inventory supply, general correspondence, maintaining/updating information. Principal duties and responsibilities Provide a welcoming experience to IMPACT clients and visitors Register clients and visitors Ensure IMPACT is compliant with applicable federal, state, and local laws ensuring client confidentiality Ensure accurate processing of client payments Provide accurate data entry Schedule appointments for Intoxicated Driver Program and Access Point Answer incoming calls and screen for appropriate transfer Other general office duties as assigned Actively participate in and support the organization's Diversity, Equity, and Inclusion (DEI) initiatives Qualifications Customer Service experience Social services or human services work environment exposure Computer software expertise (Microsoft Word , Excel ) Ability to learn and integrate other computer-based programs Required to speak, read and write in Spanish Reside in the State of Wisconsin and within 50 miles of IMPACT Knowledge / Abilities / S kills Good judg ment, decision-ma king and problem-solving skills Able to work effectively in a team-oriented environment Excellent customer service s kills internally and externally Effective verbal a nd written communication skills Cultural competency skills necessary to work eff ectively with diverse customers Excellent computer skills Highly organize d, detail and accuracy oriented Valid driver's license Ability to work some evenings Ability to travel between multiple office locations Pay and Benefits (benefits starts the 1 st of the month, following 30 days of employment) : $18.00 starting rate Medical (Traditional and HSA plan offered) Dental and Vision Flexible Spending - Employees can make pre-tax payroll deductions for medical and /or childcare expenses Long Term Disability at no cost to the employee Life & AD&D offered at no cost to the employee AFLAC - IMPACT offers supplemental insurance on an employee voluntary contribution basis. 401(K) Plan - Eligibility is after six (6) months of service and 500 hours. Paid Time Off (PTO) begins accruing with the first day of work for employees working 20 hours or more per week. This time can be used after the initial 90-days. IMPACT observes (11 ) Holidays - New Year's Day (including New Year's Eve) , Martin Luther King Jr Day, Memorial Day, Juneteenth Day, Independence Day, Labor Day, Thanksgiving Day (including the d ay after Thanksgiving ) , Christmas Day (including Christmas Eve) . Employee Assistance Program and other perks program Physical and Mental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to : work at a desk, conference table and work at a computer, both for extended periods of time ; see for the purpose of reading or observing employees; communicate so that others can clearly understand normal conversation; hear and understand speech at normal levels. The employee frequently is required to : walk and sit. The employee is occasionally required to : stand; lift and/or move up to 10 pounds unassisted; drive to locations to attend meetings. IMPACT I S AN EQUAL OPPORTUNITY , AFFIRMATIVE ACTION EMPLOYER .
Company:
Impact
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Bilingual Customer Service Representative
Bilingual Customer Service Representative is a Customer Service Customer Service Representative Job at Impact located in Milwaukee WI. Find other listings like Bilingual Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.
Bilingual Customer Service Representative is a Customer Service Customer Service Representative Job at Impact located in Milwaukee WI. Find other listings like Bilingual Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.