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Director of DP Key Accounts
Location:
Richmond, VA
Description:
Dominion Payroll is hiring a Director of DP Key Accounts in Richmond, VA! If you're looking for an exciting career with one of the fastest growing, independent payroll companies in the country, with a team of motivated colleagues and proven leaders providing unlimited learning potential, then Dominion Payroll is where you want to be. We pride ourselves on being a successful alternative to large, publicly-owned payroll companies. At Dominion Payroll we bring unique solutions to the marketplace and strive to delight our customers every day. We are engaged in our communities and contribute to local non-profits. Join us today to learn why we're quickly becoming the premier choice in customized payroll and HR solutions. Reasons you should join Dominion Payroll: Rock solid industry leader for HCM and payroll and original partner in the iSolved Network Inc. 5000 honoree for 12 consecutive years for being one of the fastest growing companies in the country Renowned for 99% customer retention with industry leading Net Promoter Score Proprietary, web-based technology that provides competitive advantages Locally owned and operated Phenomenal opportunities for advancement Here's what you'll do day-to-day: Manage the Key Account Managers Work closely with Client Services and the Key Account Support team Serve as the point of escalation for Key Account clients Serve as primary point of contact for designated top tier clients that will benefit from a dedicated resource who fully owns the client relationship and adds value to the partnership Create and deliver a consultative client interaction model that continually drives results and delivers value for our clients by identifying service and training opportunities, tracking issue resolution, and managing a regular cadence of meetings Collaborate with Sales, Marketing, and Operations to drive growth Recruit, hire and train new team members as necessary to support the growth of the HR services offering Manage relationships with other departments and third-party partners Evaluate model delivery and client satisfaction and adjust as necessary Analyze client satisfaction and NPS scores quarterly Serves as liaison who advocates for clients and leverages internal resources within various departments to deliver exceptional client experience Here's what we're looking for: Bachelor's Degree with 5-10 years of leadership experience A 'business owners' mindset that will focus on continuing to build out this service and driving revenue growth through retention and upsell opportunities Flexibility and adaptability to thrive in a growing, dynamic organization Keen awareness and knowledge of the latest industry trends and changes Minimum of 3-5 years of experience in account management, relationship management, or customer success role Must be highly proficient in all elements of payroll Strong customer focus, problem-solving and analytical skills, coupled with flexibility and a strong sense of urgency Strong presentation skills and being comfortable speaking in front of groups Must possess expertise in all Microsoft Office applications and be able to effectively utilize available office management technology Communication skills, both written and verbal, have to be highly proficient and error free Exceptional organizational skills and multi-tasking abilities along with attention-to-detail and a high degree of accuracy Excellent interpersonal skills and ability to build strong relationships at all levels within the company Ability to work independently, be self-motivated, detailed-oriented and organized. Able to deal with difficult, sensitive, and confidential issues. Familiarity becoming the trusted leader in a related field by analyzing customer problems, mastering product knowledge, and differentiating from the competition Maintain knowledge of industry trends and changes You are hungry to learn, humble enough to listen, and forming deep relationships is one of your greatest strengths. Understand, embrace and embody DP Core Values. These core values clearly define the DP culture, and they must be reflected in everything we do and every interaction we have. Our core values are the framework from which we make all of our decisions. Balance : We live balanced lifestyles, caring for our families, friends, and ourselves just as much as we care for our company and our clients. Teamwork : We're in this together. We respect each other, support each other, and march together towards our common goal of providing great service for our beloved clients. Kindness : In all things, we lead with kindness. We foster a spirit of understanding, mutual respect, open communication and active listening with each other and our clients. Integrity : We commit to the highest level of ethical standards in our work. We are open, honest, and transparent as we build trust amongst ourselves and our clients. Community : Our communities are our lifeblood. We believe in giving back, paying forward, and supporting the communities we live and work in. Fun : Fun fosters integrity. A playful attitude empowers us to provide creative solutions to our clients and each other. Ownership : If we don't know the answer, we find out the answer. If we need training, we get training. Each and every one of us takes responsibility for their contributions to our company and community. Company Perks: Freedom to work from home two days a week 💻 Robust 401k match program 💸 Significant paid time off plus company paid holidays 16 hours of community volunteer paid time off ⏰ Monthly company-wide happy hours 🍺 Bring your dog to work days 🐶 Friday lunch 🍴 Close at 4pm on Fridays 🌞 Wellness and employee assistance programs Dominion Payroll is proud to be an equal opportunity employer and encourages veterans and those self-identified as diverse to apply.
Company:
Dominion Payroll
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Director of DP Key Accounts
Director of DP Key Accounts is a Executive Director Job at Dominion Payroll located in Richmond VA. Find other listings like Director of DP Key Accounts by searching Oodle for Executive Director Jobs.
Director of DP Key Accounts is a Executive Director Job at Dominion Payroll located in Richmond VA. Find other listings like Director of DP Key Accounts by searching Oodle for Executive Director Jobs.