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Towneplace Suites Hotel Guest Service Agent
Location:
La Place, LA
Description:
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guests Job Type: Full-timeRequired experience: Hotel: 1 year Required education: High school or equivalent
Company:
Q Hotels Management
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Towneplace Suites Hotel Guest Service Agent
Towneplace Suites Hotel Guest Service Agent is a Customer Service Guest Service Agent Job at Q Hotels Management located in La Place LA. Find other listings like Towneplace Suites Hotel Guest Service Agent by searching Oodle for Customer Service Guest Service Agent Jobs.
Towneplace Suites Hotel Guest Service Agent is a Customer Service Guest Service Agent Job at Q Hotels Management located in La Place LA. Find other listings like Towneplace Suites Hotel Guest Service Agent by searching Oodle for Customer Service Guest Service Agent Jobs.