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Express Service Advisor
Location:
Kalkaska, MI
Description:
Express Service Advisor Assists customers with requests for maintenance and repairs and ensures vehicles are processed in a timely manner. Shares responsibility to oversee the express service process including initial customer contact, quality verification of repairs, completion of paperwork, delivery to the customer and recommending future maintenance services. This is a full time position with benefits. Primary responsibilities: Ensure high quality service is provided to every express customer Departs from traditional ways of doing things to ensure customer satisfaction Responds to customer inquiries and requests Follows up with customers to make certain we've met their needs and they are satisfied Contacts customers to remind them of maintenance and repair needs Can work effectively with others: Maintains composure and is courteous when dealing with customers and fellow employees Implements and values change Shifts priorities and goals as work demands change Effectively resolves conflicts with customers and employees Can manage complexity: Monitors workload to determine the amount of work that can be accommodated and communicated this with co-workers Acts quickly to implement plans, organizes work efficiently and follow up Estimates cost and completion times / settles customer accounts Coordinates activities to ensure work is fixed right the first time Inspects finished repair orders for completion, accuracy and legibility Answers incoming phone calls promptly and courteously Maintains and updates customer records and file Identifies ways to improve operations and customer service Understands and can use business knowledge Advises customers on the care of their vehicles Explains technical information about repairs to customers Uses technology to communicate with customers Learns about product lines, services and vehicle maintenance schedules Participates in dealership and manufactures training Education requirements: High School/GED Valid and approved drivers license Life is Short. Work Someplace AWESOME !!
Company:
Bill Marsh Automotive Group
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Express Service Advisor
Express Service Advisor is a Jobs Express Service Advisor Job at Bill Marsh Automotive Group located in Kalkaska MI. Find other listings like Express Service Advisor by searching Oodle for Jobs Express Service Advisor Jobs.
Express Service Advisor is a Jobs Express Service Advisor Job at Bill Marsh Automotive Group located in Kalkaska MI. Find other listings like Express Service Advisor by searching Oodle for Jobs Express Service Advisor Jobs.