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Guest Service Agent
Location:
Houma, LA
Description:
We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodations.Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service, we'd like to meet you.Ultimately, you will help create a pleasant and memorable experience for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Willing to cross train Start and maintain breakfast Laundry when needed Requirements and skills Customer service attitude Excellent communication and organizational skills Must be willing to work any shift6:00 AM - 2:00 PM2:00 PM - 10:00 PM10:00 PM - 6:00 AM
Company:
Q Hotels Management
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Guest Service Agent
Guest Service Agent is a Customer Service Guest Service Agent Job at Q Hotels Management located in Houma LA. Find other listings like Guest Service Agent by searching Oodle for Customer Service Guest Service Agent Jobs.
Guest Service Agent is a Customer Service Guest Service Agent Job at Q Hotels Management located in Houma LA. Find other listings like Guest Service Agent by searching Oodle for Customer Service Guest Service Agent Jobs.