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Welcome Desk
Location:
Fleetwood, PA
Description:
POSITION SUMMARY: Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area. ESSENTIAL FUNCTIONS: Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention. Interviews and/or tours prospective members; sells memberships. Builds relationships with members; helps members connect with one another and to the YMCA. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues. Applies all YMCA policies dealing with member services. Work in nursery or child care as needed. Multi-tasking (helping customers, answer phone, handle other duties) Must be efficient, proficient and knowledgeable in customer services, cashiering, and decision making QUALIFICATIONS: Education Required - Must have current CPR or obtain within first 60 days of employment Preferred - High School diploma or equivalent, or combination of education and experience Experience Preferred - Previous Customer Service experience PHYSICAL DEMANDS: Physical Demands (Without Accommodations) Never Occasionally (Up to 33%) Frequently (34% - 66%) Continuously (67% - 100%) Sitting x Walking x Standing x Bending Neck x Twisting Neck x Bending Waist (forward or sideways) x Twisting Waist x Squatting (crouch or sit on one's heels) x Climbing x Kneeling x Crawling x Repetitive Hand Movement x Reach Above Shoulder Height x Reach Below Shoulder Height x Move Items Weighing up to 10 lbs. x Move Items Weighing 11-25 lbs. x Move Items Weighing 26-50 lbs x Move Items Weighing 51-75 lbs. x Move Items Weighing 76-100 lbs. x Move Items Weighing over 100 lbs. x This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Company:
Ymca Of Reading & Berks County
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Welcome Desk
Welcome Desk is a Customer Service Welcome Desk Job at Ymca of Reading & Berks County located in Fleetwood PA. Find other listings like Welcome Desk by searching Oodle for Customer Service Welcome Desk Jobs.
Welcome Desk is a Customer Service Welcome Desk Job at Ymca of Reading & Berks County located in Fleetwood PA. Find other listings like Welcome Desk by searching Oodle for Customer Service Welcome Desk Jobs.