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Lifestyle Concierge
Location:
Opa Locka, FL
Description:
LIFESTYLE CONCIERGE Company: The Concours Club sets the new standard for automotive country clubs worldwide. The members-only motorsport facility blends high-tech driving, impeccable service and luxury amenities within a spectacular resort setting. Located within minutes from the heart of Miami, this is the ultimate escape, where automotive collectors and enthusiasts can relax, connect, and share their passion. The world-class driving experience is now open to members. Summary/Objective: The Lifestyle Concierge is responsible for meeting the needs and expectations of members. This position must focus on flawless service to support the vision of The Concours Club. This includes a genuine interest, care, a willing attitude to help guests by going above and beyond to create exceptional memories of The Concours Club. Roles/Responsibilities : Actively listen and respond to members'/guests' questions, concerns, and requests to resolve issues in a personalized manner, build trust to create "Members for Life" Welcome guests professionally and demonstrate warm, confident, and genuine first impressions as per TCC service standards Assist members and their guests on-site with complaints, complications, or problems in a helpful manner and follow up to ensure satisfaction Engage members in conversation regarding their stay, club services, and area attractions/offerings Meet members needs in clubhouse, pitlane, and restaurant Respond to guest requests for special arrangements or services (e.g., transportation, reservations, purchases) by planning or identifying appropriate providers Uphold luxury hospitality standards and superb guest service Cooperate, assist, and communicate effectively with other team members to provide prompt service to the guest Have strong knowledge of club software operating systems Must verify and adjust billing daily before the guest leaves the club Have the ability to aid retail space when needed Must have the ability to shift into serving or bartending role Input and update member information into software operating systems Display strong knowledge of food and beverage menus Have the ability to ask key questions to better guide each member's dining experience Accurately input food and beverage orders in point of sale system and ensure items are delivered in a timely manner Perform opening/closing clubhouse duties according to The Concours Club standards procedures Report anything out of the ordinary to supervisor(s) Light cleaning, resetting locker rooms and laundry will be required Skills & Qualification Requirements Proven experience in a service role in the hospitality industry At least 1 year of experience in an upscale or luxury setting Restaurant service or bartending experience preferred Bilingual speakers preferred Passion for automobiles/motorsports Strong ability to multitask and time management Polite and confident with a great deal of patience Ability to verbally communicate in a professional and effective manner High School Diploma required Bachelor's Degree in hospitality of relevant field is a plus Must be 18 years of age or older Must be proficient with technological systems Work Environment This job is usually performed indoors and outdoors, in a controlled environment, and experiences a high level of noise in the work environment. This job has intermittent levels of high stress. Physical Demands The Lifestyle Concierge must have the ability to stand for long periods of time, bend, reach, and carry 25+ pounds. Position Type/Expected Hours of Work This is a part-time position that may have the potential to become a full-time role at the discretion of management. The Lifestyle Concierge is expected to work an alternating schedule, including nights, weekends, and holidays. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Company:
The Concours Club
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Lifestyle Concierge
Lifestyle Concierge is a Jobs Lifestyle Concierge Job at The Concours Club located in Opa Locka FL. Find other listings like Lifestyle Concierge by searching Oodle for Jobs Lifestyle Concierge Jobs.
Lifestyle Concierge is a Jobs Lifestyle Concierge Job at The Concours Club located in Opa Locka FL. Find other listings like Lifestyle Concierge by searching Oodle for Jobs Lifestyle Concierge Jobs.