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Medical office - Receptionist/scheduler/recruiter
Location:
Fayetteville, GA
Description:
Human Resource -Recruiting & Scheduling Specialist Position Summary: The Human Resource Recruiting-Scheduling/Scheduler is expected to perform a variety of duties that support the coordination of scheduling services for our clients. This position is responsible for scheduling clients and caregivers, managing care log submissions, and following up with clients to ensure we are effectively managing expectations. Coordinate administrative, business, and other operational activities in the office by performing the following duties. Maintains solid and consistent communication with branch leadership, collaborates on employee and client service issues, and ensures accurate file maintenance. Essential Duties: Understand and adheres to established SHCS policies and procedures Assist with recycling, associate hiring orientations, in services. Disciplinary actions relating to attendance, scheduling, requirements, and Licenses. Oversees the new hire process for all branch hires; ensures all documentation is completed timely and accurately. On-boards and trains new branch and clinical Administrative employees. Complete wage and employment verifications of current and former employees. Respond to unemployment notices promptly. Maintain employee compensation, retention, and recognition programs Ensures HR policies and procedures are executed within Agency Provides reports and communicates information to key personnel. Other duties as assigned by direct supervisor or other members of Management Assist in setting up training for all branch new hires and current employees; may oversee or facilitate classes, including quarterly in-service meetings Screens, Interviews, assists, and scheduling in hiring Home Care Aides Ensures the appearance of the branch's open environment is professional: neat, clean, orderly, and generally free of clutter Provides customer service by answering employee questions accurately and promptly. Confirms all pre-hire steps have been completed to include completion of pre-hire forms, maintaining staff database (to include all requirements). Completes Forms I-9, verifies I-9 documentation, and maintains I-9 files. Reviews Employee Applications and Required documents to ensure all forms are filled out and ensure documents are complete. Review all client information and plan of care upon receiving a new client. Put in an unassigned schedule to ensure monitoring and tracking of staffing progress. Schedule an appropriately skilled and unskilled person to the new client and input scheduling information into the database immediately after confirming with a caregiver. Check caregiver schedule to make sure they are not overlapped with another client and monitor overtime, if applicable. Check to make sure the caregiver has the appropriate licensing and certifications for a case. Send information to the scheduled caregiver(s) via e-mail when assigning a new shift. Include any information relevant to the client and their location, if relevant. Texting may be used only with immediate staffing needs or confirmations. Confirm with the caregiver that they have received the information or ensure that management or on-call confirms. Confirmations should be in writing or recorded if given verbally over the phone. Constantly remind caregivers about what is expected from them when relating to client and Agency in terms of dress, conduct, timeliness, etc. Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department Follows all Medicaid, and HIPAA regulations and requirements Abides by all regulations, policies, procedures, and standards Serves as the point of contact for new hires. Schedule any replacement workers as needed and inform the family, client, POA, and/or necessary party of a change. Provides staffing for sick leave, vacation, long term leave. Communicate with clients and/or families about ongoing staffing needs. If shifts are canceled, contact the caregiver until confirmation is received by phone, then text, then e-mail. Update schedules with a note reading that caregivers are aware of a change. Check in with caregivers 24 hours after starting a case and document the call. Relevant information should be shared with the supervisor Attend all meetings per department. Auditing Employees files Assembles and maintains employee files once a week Check all emails for recently updated certs sent by employees and update the EVV system Input as needed and maintain staff database in EVV system /employee files to reflect certifications Email (keep a record of emails in employee file) and call all staff regarding missing or expiring certificates Maintain staff and client statistics within required time frames (Remove all inactive employees, but audit employee chart first using requirement checklist, update call-out spreadsheet as needed) Recruiting Employees Assess Recruiting folder for Potential clients needing services. Writing, posting, maintaining ads, and recruiting employees and students on various job boards via Employee GA, Smart Recruiter, Applicant Pro Screening, calling, and interviewing potential employees and NATP students (Ensuring that all applicants have completed paperwork including application, hiring documents, licenses, reference checking, scheduling, and completing background checks. ) via recruiting folder. Scheduling on-boarding Tuesday, Wednesday, Thursday via Excel Have all applications printed and ready for all potential interviews scheduled for Tuesday, Wednesday, and Thursday Have all applications printed and ready for all potential interviews scheduled for Tuesday, Wednesday, and Thursday NATP Chart Audit Check all SHCS NATP student's files to make sure all pages are signed and dated correctly Audits all student files for missing requirements and file accordingly Email and call (keep a record of emails with timestamps in student file) all students regarding missing or expiring certificates via recruiting folder. Recruiting NATP Students Recruit and post for NATP students and home care Aides id needed from (Applicant Pro, and smart Recruiter) we need a maximum of 10 students for each class. Writing, posting, maintaining ads, and recruiting employees and students on various job boards via Employee GA, Smart Recruiter, Applicant Pro Screening, calling, and interviewing potential employees and NATP students (Ensuring that all applicants have completed paperwork including application, hiring documents, licenses, reference checking, scheduling, and completing background checks. ) Calling Clients to do quick telephone Q1 on all clients For new hires: Review a caregiver's file for their work history and experience before assigning them to a case. Orienting New hires (Employee Manual ) Monitor and accurately input new hires into the EVV system Accurately confirm Real-time view schedule for assigned clients and caregivers daily. Enter complaints into Excel Negotiate pay rates based on the difficulty of cases, challenging locations, and urgency of service as appropriate. Pay rates and bonuses to be approved by the supervisor. Documentation and Communication: Review on-call information and perform the necessary actions to follow up with caregivers and clients to ensure a smooth transition between weekday, weeknight, and weekend care. Maintains case management notes related to personal problems or situations that arise with staff on the computer. Maintains case management notes that documents communication that relates to client care and how each situation was handled. Participates in the supervision of staff regarding punctuality, reliability, and performance. Ongoing compliance issues should be reported to HR and documented in a caregiver's file. Documents and reports to supervising nurse when there is a change in patient status and/or location, change in service requirement, reports of unsatisfactory clinical performance. Also, alert the supervisor about hospitalizations. Incident reports should be given to HR and clinical staff. Communicate with the supervisor about any challenges faced with staffing, personnel, clients, facilities, and/or family members. Performance Responsibilities : Maintains positive internal and external customer service relationships Maintains open lines of communication Plans and organizes work effectively and ensures its completion Meets all productivity requirements Demonstrates team behavior and promotes a team-oriented environment Represents the organization professionally at all times Must be willing to participate in the on-call hours' telephone rotation (includes weekends and holidays) to manage inquiries, emergencies, and caregiver call outs Provide additional administrative support as needed Provide backup assistance with New Hire Orientation Attend and actively participate in weekly and monthly staff meetings Job Requirements: Recruiting/Staffing background is highly preferred Solid experience in customer service Strong communication and interpersonal skills Proficient computer skills Required one to two years of human resources and/or administrative experience in a fast-paced service-oriented industry Well-developed wrote and verbal communication, training, and interpersonal skills Preferred Education: College Degree Required Experience: Recruiting: 1 year Customer Service: 1 year Job Posted by ApplicantPro
Company:
Sanzie Healthcare Services
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Medical office - Receptionist/scheduler/recruiter
Medical office - Receptionist/scheduler/recruiter is a Clerical Receptionist, Recruiter Job at Sanzie Healthcare Services located in Fayetteville GA. Find other listings like Medical office - Receptionist/scheduler/recruiter by searching Oodle for Clerical Receptionist, Recruiter Jobs.
Medical office - Receptionist/scheduler/recruiter is a Clerical Receptionist, Recruiter Job at Sanzie Healthcare Services located in Fayetteville GA. Find other listings like Medical office - Receptionist/scheduler/recruiter by searching Oodle for Clerical Receptionist, Recruiter Jobs.