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Custom Product Specialist
Location:
Quincy, IL
Description:
Position Overview: Responsible for interpreting customer specifications and drawings, marking up specifications, gathering costs, quotation content, pricing and any pre-order project management based on customer request. Work with multiple departments for cost sourcing and product design. Provide excellent customer service by handling customer concerns/questions, understanding production capabilities, having extensive product knowledge, and returning quotations in a timely manner. Duties & Responsibilities : Ability to interface directly with any customer type at any level, suppliers and internal resources. Enter quote requests into system and transfer all information received into request packet. Ability to independently interpret specifications and mark up customer supplied specifications accurately. Search quote history, prepare quotation, review costing, evaluate pricing by comparing to past quotes and taking into consideration current market conditions. Price each quote to meet or exceed corporate margin goals and complete the quote. Ensure product compatibility including but not limited to: body to chassis, mounting kits and harnesses, optional components and application of any auxiliary equipment. Enter requests for quotes for purchased items to the purchasing department. Utilize supplier provided programs for calculating cost of their products. Extensive phone and e-mail contact on a daily basis with existing and potential customers. Review of discrepancies, delays and warranty issues from previous orders associated to opportunity. Know packaging and shipping process and compatibility with product being quoted. Submit quote revisions, complete revisions and ensure accuracy of revision. Review conformity to Federal Motor Vehicle Safety Standards. Participate (possibly facilitate) in design review meetings, customer inspections and customer visits when requested. Ability to work with multiple departments on a daily basis answering questions or gathering information to answer questions in a timely manner. Determine need for majors meeting and facilitate meeting. Maintain descriptions within quoting system as necessary. Maintain customer contacts in system. Participate in company and department meetings. Position Requirements: Ability to attain extensive Knapheide product knowledge as well as knowledge of auxiliary equipment used in the custom application. A 4 year college degree is preferred but a combination of technical training and work related experience will be considered. Must have a mechanical aptitude. Ability to make independent decisions while at the same time, functioning in a team environment. Excellent verbal and written skills are required. Project management experience is beneficial. An understanding of fabrication and assembly processes is helpful. Must have ability to work extended hours as needed to meet customer needs. Proficient using Microsoft Office Products including Word and Excel. Must have strong communication skills. Physical/Mental Requirements Needed to Perform the Essential Functions of the Position: Normal standing, bending, walking, lifting in an office environment. Ability to communicate verbally or in written form with individuals at any level. Ability to sit and work at a computer multiple continuous hours per day
Company:
Knapheide
Posted:
December 26 2023 on ApplicantPool
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More About this Listing: Custom Product Specialist
Custom Product Specialist is a Other Jobs Custom Product Specialist Job at Knapheide located in Quincy IL. Find other listings like Custom Product Specialist by searching Oodle for Other Jobs Custom Product Specialist Jobs.
Custom Product Specialist is a Other Jobs Custom Product Specialist Job at Knapheide located in Quincy IL. Find other listings like Custom Product Specialist by searching Oodle for Other Jobs Custom Product Specialist Jobs.