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Medical Assistant & Registry Clerk
Location:
Suttons Bay, MI
Description:
SUMMARY The Medical Assistant & Registry Clerk is responsible for scheduling patients, greeting patients, maintaining smooth patient flow, making patients feel comfortable, and maintaining a confidential environment in the Clinic. Works closely with the Medical Records Clerk and will be required to share the respective duties of this position on a regular basis. Will support vaccination clinics and COVID-19 testing efforts, including administrative and clinical work. EDUCATION AND/OR EXPERIENCE High School diploma or GED certificate. Must have a Medical Assistant Certification One year of experience in a medical office setting preferred. Understanding of medical terminology. ESSENTIAL DUTIES AND RESPONSIBILITIES Maintain patient confidentiality as per Health Insurance Portability and Accountability Act (HIPAA) of 1996 and complete HIPAA compliance training. Reports to work promptly as front-line employee of the clinic to include reporting time and end of the day adjusting schedule to meet the extended hours of operation. Responsible for the management/triage of incoming calls to the Clinic. Follow all patient registration policies and procedures to include maintaining face sheet responsibilities. Greet patients in a timely and appropriate manner either in person or on the phone. Ensures that all patients sign a current release form as required for HIPAA compliance. Ensures that all patient registration information is current upon each check in. Responsible for collecting patient health histories (long and/or short) as directed by nursing. Work with RPMS Coordinator to ensure patients are eligible for Clinic services prior to being served. Responsible for verification of current medical insurance coverage utilizing web-Denis for BCBS and Medicaid. Basic PC data entry to include preparation of clinical information for data entry. Basic scheduling knowledge and scheduling corrections. Basic corrections of PCC data entry errors. Complete and distribute patient appointment schedules to appropriate staff per policy. Alert nursing staff and physicians about changes in daily schedule. Maintain records of daily no-shows and walk-in patients to include weekly patient count reports to the Business Manager. Follow appropriate procedures for walk-in patients. Maintain the timely flow of patients/visitors in and out of the waiting room. Responsible distributing mail to the appropriate staff mail slots. (Mail that includes information to be added into a patient's medical records must include the patient's chart number on the information before it is delivered to the physicians). Monitor and maintain the orderly appearance of the reception office and waiting room to include disinfecting all hard surfaces and toys daily. Ensures that all records are complete and accurately documented, readily accessible and systematically organized. Monitors medical records to make sure charts are complete, up to date, and include all appropriate information such as accurate patient identification and demographic information, appropriately signed consent forms, pertinent medical history, assessment of the health status and health care needs of the patient, including patient vitals, chief complaint and symptoms as described by the patient, etc. Attend workshops and seminars for professional development. If proper information and documentation are not included in the medical record, works with clinical staff to make sure missing information is put into the medical record. Properly places all physical examination reports, and diagnostic and laboratory test results in chart. Pulls charts for next day's appointment; pulls charts for afternoon appointments. Collaborate with nursing staff in pulling charts for walk-in patients. Refills charts in timely manner throughout the day. Collect information regarding patients utilizing all GTB health services, including Health Clinic, Community Health (CHRs, BCCP, etc.), Behavioral Health, ICW, Optical, etc. Coordinate with Purchased Referred Care to integrate patient data. Consult with staff and management regarding eligibility and registration issues. Keep updated regarding "user pop" and eligibility issues/trends. Educate other GTB personnel about new guidelines, regulations, etc. Coordinates and implements special medical records projects as assigned. Attend meetings as requested by supervisor(s). Assist other staff as needed and accept other duties as assigned. Ability to multi-task and to prioritize duties and assignments appropriately and effectively. Adherence to medical/universal precautions in accordance with GTB Clinic Policies and Procedures. Maintains RPMS Data Entry with a minimum requirement of knowledge specific to RPMS/Patient Registration/Scheduling/PIMS/PCC Data Entry/RCIS and ROIS packages. If proper information and documentation are not included in the medical record, works with clinical staff to make sure missing information is put into medical record. Ensures that all documentation is appropriately signed and dated. Responsible for the maintenance of 3rd party compliance including HIPAA, Medicare, Medicaid, etc. Support all vaccination clinics and COVID-19 testing efforts as directed, including administrative and clinical work. Must maintain confidentiality at all times. OTHER SKILLS AND ABILITIES Must have excellent verbal and written communication skills. Must have excellent interpersonal skills with demonstrated patience, tact and respect. Must have exceptional detail and follow-up skills. Must have proven proficiency in computers, including Microsoft Windows Operating System and Microsoft Office Suite and the Resource Patient Management System (RPMS). Must possess the ability to listen effectively to patient needs and exercise good judgment in directing patients. Must be compassionate to those less fortunate and in need and sensitive to cultural and traditional methods. Input and provide statistical data for all health programs on a regular basis. Maintain accurate and updated patient information. Assist clients in completing registration process in accordance with Clinic policy. Follow all clinic policies and procedures at all times. EDUCATION AND/OR EXPERIENCE High School diploma or GED certificate. Must have a Medical Assistant Certification One year of experience in a medical office setting preferred. Understanding of medical terminology. OTHER REQUIREMENTS Must cross train in the following areas: Scheduling of patients according to RPMS/or required data entry program Patient intake, Data entry Basic Purchased Referred Care knowledge Ensure all 3rd party payers' resources are identified Basic understanding of benefits coordination . SUPERVISORY RESPONSIBILITIES None EQUIPMENT TO BE USED General office equipment such as computers, calculators, modem, copiers, fax machine, telephone systems, etc. TYPICAL PHYSICAL DEMANDS Work requires sitting, lifting, reaching, walking, and lifting heavy objects, such as a case of paper or several books at once. Need to be in good physical and mental health. Assisting of patients may be required from time to time. Also requires manual dexterity to operate office equipment, keyboarding, copiers, etc. TYPICAL MENTAL DEMANDS The employee uses judgment in identifying and selecting most appropriate procedures to use, or in determining which of several established alternatives to use. Some deadlines are involved, so there is time pressure on occasion. WORKING CONDITIONS A good deal of work is performed in an office environment, but it is important to realize that some of the work is on the floor and in the other offices. COMMENTS Native American Preference will apply. Must be willing and able to pass a background investigation and a drug and alcohol urinalysis as a condition of employment. Adherence to strict company policy regarding confidentiality is a must The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time through approved motion by Tribal Council. * Any qualifications to be considered as equivalents in lieu of stated minimums require prior approval of the Director of Human Resources.
Company:
Grand Traverse Band Of Ottawa And Chippewa Indians
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Medical Assistant & Registry Clerk
Medical Assistant & Registry Clerk is a Nurse & Healthcare Medical Assistant Job at Grand Traverse Band of Ottawa and Chippewa Indians located in Suttons Bay MI. Find other listings like Medical Assistant & Registry Clerk by searching Oodle for Nurse & Healthcare Medical Assistant Jobs.
Medical Assistant & Registry Clerk is a Nurse & Healthcare Medical Assistant Job at Grand Traverse Band of Ottawa and Chippewa Indians located in Suttons Bay MI. Find other listings like Medical Assistant & Registry Clerk by searching Oodle for Nurse & Healthcare Medical Assistant Jobs.