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Automotive Service Advisor
Location:
Traverse City, MI
Description:
Automotive Service Advisor Assists customers with requests for repair and maintenance services and ensures vehicles are fixed right the first time. Oversees entire service process including initial customer contact, vehicle repairs, additional customer contact(s), quality verification of repairs, completion of paperwork and delivery to customer. This is a full-time position. Monday-Friday with a weekend rotation. Compensation: $35K to $50K per year depending on experience. Principal Duties and Responsibilities: Ensures high quality service is provided to every customer. Departs from traditional ways of doing things to ensure customer satisfaction. Respond to customer inquiries and requests. Follows up with customers to ensure they are satisfied with service. Contacts customers to remind them of service appointments and maintenance. Can Work Effectively With Others Builds productive working relationships with fellow employees. Has an approachable style; fosters open communication through active listening. Generates pride and commitment within the service department. Persuades others to accept a point of view or obtain commitment. Promotes cooperation and teamwork among technicians and support staff. Assists other service advisors when needed, demonstrates teamwork. Maintains open communications with technical staff regarding job status changes. Can Handle Pressure Effectively resolves conflicts with customers and employees. Effectively handles and implements changes in service department. Shifts priorities and goals as work demands change. Maintains composure and courtesy in dealing with customers and fellow employees. Encourages others to value change. Implements and values change. Can Manage Complexity Acts quickly to implement plans; organizes work efficiently; follows up. Monitors workload to determine amount of work that can be accommodated. Makes policy adjustments within guidelines and budgets. Identifies and supports opportunities for methods/process improvement. Estimates cost and completion time/settles customer accounts. Coordinates activities to ensure repair work is fixed right the first time. Inspects every finished repair order for completion, pricing accuracy, and legibility. Answers incoming telephone calls promptly and courteously. Maintains and updates customer records and file. Identifies ways to improve operations and customer service. Understands and can use Business Knowledge Advises customers on the care of their vehicles. Utilizes basic technical knowledge to develop potential cause of problems. Provides additional vehicle information to technicians as needed. Explains technical information about repair to customers. Suggests additional services that service department offers. When necessary, assigns a particular technician to work on a car. Learns about product lines, services, vehicle maintenance schedules. EDUCATION REQUIREMENTS High School/GED Valid and approved driver's license. EXPERIENCE Two years customer contact or sales experience preferred Life is Short, Work Someplace Awesome! * Bill Marsh is an Equal Opportunity Employer
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More About this Listing: Automotive Service Advisor
Automotive Service Advisor is a Jobs Automotive Service Advisor Job at Bill Marsh Automotive Group located in Traverse City MI. Find other listings like Automotive Service Advisor by searching Oodle for Jobs Automotive Service Advisor Jobs.
Automotive Service Advisor is a Jobs Automotive Service Advisor Job at Bill Marsh Automotive Group located in Traverse City MI. Find other listings like Automotive Service Advisor by searching Oodle for Jobs Automotive Service Advisor Jobs.