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IPPAY SUPPORT LVL One - REMOTE Credit Card Processing the next biggest industry
Location:
Austin, TX
Description:
IPPAY SUPPORT LVL 1 POSITION DESCRIPTION Requirement: Must have 2+ years payments industry experience or Financial Industry Merchant Services experience BASIC JOB FUNCTIONS Responsible for providing merchant services and client care to existing and potential merchants or vendor partners via phone and email. Assist merchants with onboarding, account setup, reporting site and Virtual Terminal training, reconciliation, troubleshooting, and general account maintenance. Daily monitoring of multiple systems for quality assurance purposes. Candidate must have strong written and verbal skills and be able to retain a large amount of information and apply that information to new situations. Level 1: DUTIES AND RESPONSIBILITIES The duties and responsibilities for holders of this position are as follows: Responsible for providing merchant services and client care to existing and potential merchants or vendor partners via phone and email. Assist merchants with onboarding, account setup, reporting site and Virtual Terminal training, reconciliation, troubleshooting, and general account maintenance. Daily monitoring of multiple systems for quality assurance purposes. Candidate must have strong written and verbal skills and be able to retain a large amount of information and apply that information to new situations. QUALIFICATIONS The ideal candidate would possess the following qualifications: Field all initial correspondence (phone, email) from each end-user requesting assistance Triage incoming tickets from Merchants, Partners, and internal development teams Troubleshoot account and terminal/equipment issues thoroughly before escalation Work with clients and vendors in a professional, engaging, and timely manner Recognize a client's level of understanding and adapt responses accordingly Timely written or verbal follow up with clients and vendors through to case resolution Processing VOID and REFUND transaction requests Assist with reporting access requests and login issues Help clients reconcile settlement and funding reporting Merchant Statement analysis Updates to client information and funding accounts Demo the IPpay virtual terminal and reporting systems Data entry and tracking REQUIRED QUALIFICATIONS Minimum of 2 years Payments or Financial Industry Merchant Services experience Minimum of 2 years customer facing experience PREFERRED QUALIFICATIONS Strong written and verbal skills Ability to collaborate with a team Be very detail oriented and able to juggle multiple issues/calls in a fast-paced environment Strong problem-solving abilities Proficiency in Microsoft Office suite programs (Outlook, Word, Excel, Visio, etc.), Google suite (Docs, Sheets, Drive, etc.), and Adobe. Experience with NetSuite Basic understanding of XML BENEFITS Paid vacation and paid holidays 401(k) health/dental/vision insurance available motivated staff with upward mobility COMPENSATION SALARY: $40,000 to up to $50,000/yr BONUS POTENTIAL: YES Benefits: paid vacation, paid holidays, 401(k), health/dental/vision insurance available, Flexible Spending Accounts. Headquartered in Palm Beach County, FL. Award winning, established technology business, selling industry leading products, with excellent growth potential. www.IPpay.com . Part of the ConVergence Family of Companies.
Company:
Ippay
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: IPPAY SUPPORT LVL One - REMOTE Credit Card Processing the next biggest industry
IPPAY SUPPORT LVL One - REMOTE Credit Card Processing the next biggest industry is a Production Ippay Support Lvl One - Remote Job at Ippay located in Austin TX. Find other listings like IPPAY SUPPORT LVL One - REMOTE Credit Card Processing the next biggest industry by searching Oodle for Production Ippay Support Lvl One - Remote Jobs.
IPPAY SUPPORT LVL One - REMOTE Credit Card Processing the next biggest industry is a Production Ippay Support Lvl One - Remote Job at Ippay located in Austin TX. Find other listings like IPPAY SUPPORT LVL One - REMOTE Credit Card Processing the next biggest industry by searching Oodle for Production Ippay Support Lvl One - Remote Jobs.