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UC/VoIP Technician III
Location:
Colorado Springs, CO
Description:
Title: UC/VoIP Technician III Location: Colorado Springs, CO Clearance: TS/SCI with the ability to obtain and maintain a CI polygraph Job Details: Manager VTC scheduling and provide live event support Maintain IT and AV equipment related to information displays, digital signage, monitors, laptops, video record devices and other related end user devices Operate and manage equipment for presentations, sound, lighting and audio/video conferencing Create and manage user accounts Develop SOPs for utilization of conference center equipment Escalate IT issues to Tier III when needed Provide workstation (thick and thin client), VoIP device, and voice and video conference support Manage hardware in all stages including unpacking and setup of end user devices Resolve IT incidents from cradle to grave, working closely with engineering teams and other contractor stakeholders when IT issues require Tier III escalation or have external dependencies Install application software on end-user device workstations via scripted install packages Inventory management of UC deployed software and end user devices Provide user education and training in basic hardware and software functions Create and maintain documentation and SOPs to train new employees Use ServiceNow-based ticketing database to track, update, and close break/fix incident tickets and fulfill new requests Identify and execute process improvements and other enhancements that improve operational efficiency Requirements: Bachelor's degree from an accredited institute in an area applicable to the position; an additional 4 years of experience be substituted in lieu of a degree Minimum of six (6) years of relevant experience in addition to education level Must possess current DoD 8570 IAT II or IAM II certification Experience working in a DoD or IC environment desired Current active TS/SCI clearance, with the ability to obtain and maintain a CI polygraph Equal Opportunity Employer/Veteran/Disabled Job Posted by ApplicantPro
Company:
Invictus International Consulting
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: UC/VoIP Technician III
UC/VoIP Technician III is a Jobs Technician Job at Invictus International Consulting located in Colorado Springs CO. Find other listings like UC/VoIP Technician III by searching Oodle for Jobs Technician Jobs.
UC/VoIP Technician III is a Jobs Technician Job at Invictus International Consulting located in Colorado Springs CO. Find other listings like UC/VoIP Technician III by searching Oodle for Jobs Technician Jobs.