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Reservations Specialist
Location:
Skaneateles, NY
Description:
Mirbeau Hospitality Services is seeking a friendly and enthusiastic Reservations Specialist who will be responsible for providing information, selling overnight accommodations, dining, and spa amenities for multiple Mirbeau Inn & Spa locations. The ideal candidate will have an outgoing personality, the willingness to learn and the ability to multi-task. To be successful as a Reservation Specialist you must be able to work with minimal supervision, have excellent customer service skills, be well-spoken, detail-oriented and courteous. Our mission at Mirbeau is to provide polite, professional and friendly service that makes our Inn a memorable experience for our guests. Responsibilities Manage incoming phone calls for multiple locations in accordance with Mirbeau standards. Assist guests in the planning and making reservations over the phone or by email. Process requests relative to hotel accommodations, dining, and spa services. Promote and sell spa services and overnight packages. Assist in the planning of guests' stay, answer general inquiries and special requests Accurately input all phone reservations and process online reservations across multiple platforms. Process payments and/or refunds. Confirm all details of a reservation verbally and by email. Maintain complete knowledge of all sales promotions, packages and marketing efforts across multiple properties. Providing support to customers who may need to amend or cancel a reservation. Sorting out any issues that may arise with bookings or reservations. Understand and comply with all departmental policies, services, procedures and standards Process gift card orders Qualifications High School Diploma or equivalent Experience in customer service or similar position in the hospitality industry, sales or office setting is preferred. Ability to work flexible hours including some evenings, weekends and holidays. Maintain a professional and friendly demeanor at all times. Excellent written and verbal communication skills. Superior customer service skills for both external and internal contacts Strong organizational skills including the ability to prioritize, organize and manage multiple tasks and details simultaneously. Maintain guest confidentiality. Ability to work as a team member as well as independently. Computer proficiency including word processing, data entry across multiple platforms, spreadsheets and generating reports using standard software applications, minimum typing speed of 40 WPM The health and well-being of our team members is a high priority at Mirbeau. As an employer of choice, we offer premium pay and rewarding benefits. Flexible Schedule A variety of health insurance options for full-time employees - up to 50% premium contribution by Mirbeau 401K plan Dental and Vision Plans 50% discount on Spa Services 25% discount on Nail Services 20% discount on Food Virtual fitness classes Employee Rate on Guest Rooms at all of our locations With our competitive hourly rate + commission, reservationists can earn up to $25 an hour! We believe that our employees are our most valuable asset. We are proud to be an equal opportunity employer and welcome applications from all qualified candidates. If you desire employment in a beautiful setting with opportunities for growth, Mirbeau is the place for you! Applicants must complete Employment Application to be considered.
Company:
Mirbeau Inn & Spa
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Reservations Specialist
Reservations Specialist is a Jobs Reservations Specialist Job at Mirbeau Inn & Spa located in Skaneateles NY. Find other listings like Reservations Specialist by searching Oodle for Jobs Reservations Specialist Jobs.
Reservations Specialist is a Jobs Reservations Specialist Job at Mirbeau Inn & Spa located in Skaneateles NY. Find other listings like Reservations Specialist by searching Oodle for Jobs Reservations Specialist Jobs.