Service Technician - Experienced Level Five | Service Technician in Installation, Maintenance & Repair Job Job at Precision Plumbing & Heating in Traverse City MI | 7116716703

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Service Technician - Experienced Level Five

Location:

Traverse City, MI

Description:

Job Title: Service Technician - Level FIVE Lead Service Technician Are you ready to move to a company who treats you like family, appreciates your hard work and supports your desire to be your best? Precision Plumbing & Heating Systems is a growing HVAC, Plumbing and Electrical company that is determined to treat each employee and customer with the respect and appreciation that you deserve. Join a team of professionals where you are known for who you are and feel appreciated for your experience and hard work! Your growth will be supported by a company who has been voted the #1 best HVAC and Plumbing company in Michigan because of exceptional people like you!Precision offers year round team-building events, a supportive environment for personal and professional growth, combined with a commitment to excellence in every way, with a strong commitment to supporting a family culture. Each individual's strengths, knowledge and experience are recognized and rewarded, and we will continue to support our 100% customer satisfaction guarantee, as we continue to be the very best in Northern Michigan. Giving Back to our community is part of our culture and here re a few examples: $1000 Monthly donations to local non-profits Annual HVAC and Plumbing Make-overs for deserving families Need based assistance to those in need Support for many community events through donations and sponsorships Pay Scale: Target compensation: $75,000-100,000+ annual DOE, plus generous bonus program Sign On Bonus: Up to $3,000 based on Experience Work Hours: 7:30am to 5:00pm, alternating on-call schedule approx. 1 time every other month to cover 24/7 emergency service; some weekends and evenings based on customer needs. Primary Job Function: To provide maintenance and repairs on a wide variety of residential and commercial heating and air conditioning systems according to company standards providing the customer with a high quality experience. Assist with training Service Technicians Level 1-4. Provide feedback to Service Manager regarding technical training needs, inventory and retail pricing. Develop training programs for the service department as needed and directed. Reports to: Service Manager Required Qualifications: • Valid drivers license.• EPA Universal Refrigerant Handling License• Demonstrate willingness to invest in tools used in Service of HVAC equipment. • Demonstrate willingness to invest time in service training seminars and classes.• Work from 28' extension ladder and 12' step ladder.• Proven residential boiler and forced air troubleshooting and repair experience• Meet all qualifications and have all tools required for Service Technicians Level 1-4. Including ability to demonstrate working knowledge of daily, weekly, monthly skills noted below. • Understand and communicate benefits of preventative maintenance.• Demonstrate advanced customer service skills and have ability to communicate clearly, idea's and explanations of problems to residential and commercial customers and coworkers• Demonstrate willingness to accept responsibility and leadership roles.• Experience in training and mentoring service technicians.• Desire to educate customers about the value and options the company can offer them.• Nate Core Certification & Acquire Specialty Certifications With-in 1 Year of Service Technician Level 5 Daily, Weekly, Monthly, Yearly Duties: • Purchase / Maintain required tool list for Service Technician Level 5• Arrive at jobsite at scheduled time and location as dispatched• Relocate from one jobsite to another jobsite as dispatched during the workday• Report to dispatcher when arriving and leaving jobsite• Operate company vehicle in a safe and conscientious manner• Follow instructions from supervisor and/or dispatcher and carry out in timely manner• Report problems with company tools or vehicle promptly• Report problems with equipment to Dispatcher to expedite parts delivery• Communicate with customers and collect as directed• Ability to work staggered schedule if required• Maintain professional appearance and attitude at all times• Complete all service related paper and electronic forms properly• Provide all customers with new / renewal maintenance agreement program information• Acquire commercial and residential planned maintenance agreements• Inform and educate customers on additional products or services available through company• Inform customer of replacement options following company guidelines• Ability to work staggered schedule if required• On call status for emergency service as required• Train and instruct Service Technicians Level 1 -4 as directed• Converse with facilities engineers, building and homeowners, and general contractors in a respectful and educated manner• Communicate clearly, the ideas and explanations of problems to customers and coworkers• Diagnose and troubleshoot a wide range of residential and commercial equipment, present repair and replacement options• Complete service repairs as approved by customer. Perform the Following Technical Duties: o Advanced electrical and refrigeration principleso Service tools and testing devices.o Ability to layout and install refrigeration pipingo Ability to layout, design and install low voltage wiringo Ability to read and interpret wiring diagrams and blueprints and make accurate material listso Advanced diagnostic, repair and provide preventative maintenance on a wide range of residential and light commercial equipment without supervisiono HVAC building code compliance.o Advanced troubleshooting techniqueso Advanced experience in presenting repair and replacement optionso Experience and aptitude for utilizing technology in a progressive mannero Basic sheet metal practiceso Air balancing principles, techniques and diagnostics experienceo Calculate equipment efficiency and operating costso Basic sheet metal practices• Champion of flat rate pricing for the team• Responsible for establishing technical training schedule based upon team needs for the calendar year as directed by Service Manager• Create & present training seminars and classes for in-house meetings as directed by Service Manager• Establish proper seasonal inventory for both shop and truck stock as directed by Service Manager• Other duties as assigned Performance Indicators: Certain key business indicators that will measure the effectiveness of the Service Technician. These include the following:• Billing & Efficiency rating• Average ticket price• Achieving average monthly revenue goal• Number of qualified sales leads turned over each month. • Number of additional products and services sold to customer• Acquire new residential maintenance agreements with a 30% conversion rate or higher.• Renew residential maintenance agreements @ 70% or higher.• Customer compliments or complaints.• Legible and complete paperwork and computer generated documents.• Callback % less than 5% Benefits: Company match retirement plan, Fully paid BCBS medical Insurance, Vision/Dental Aflac, Holiday pay, Personal time off/vacation/beareavement, maternity/paternity, Uniforms provided by our uniform company, Additional logo'd clothing such as coats, rain gear, hats etc. provided by company, Boot allowance, Company paid cell phones, High quality battery and electric tools provided, Well stocked trucks provided, ongoing continuing education and employee paid training, support in pursuing certificates and licenses, Only HVAC and Plumbing apprenticeship program in Michigan approved by the Department of Labor to grow our teams knowledge with online training in conjunction with on the job training, Tool allowance, on call bonuses, generous incentive programs, great team environment where your skills and efforts are both appreciated and rewarded, Exceptional company culture of care and support of each employee. Precision Plumbing & Heating Systems, Inc. has grown based on a consistent reputation for both their customers and their employees of integrity, direct owner involvement, recognizing the importance of each individuals valuable experience and a true family focused environment. Here you are not a number, you are an important part of making great things happen every day. Our goal is to exceed our customer's expectations and if you have that same mindset then we'd like to discuss how your role with Precision will begin and more importantly where it will lead you over the next several years.

Company:

Precision Plumbing & Heating

Posted:

December 26 2023 on ApplicantPro

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Service Technician - Experienced Level Five | Service Technician in Installation, Maintenance &1

Service Technician - Experienced Level Five

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