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Neighbor Care Navigator
Location:
Austin, TX
Description:
About Mobile Loaves & Fishes Mobile Loaves & Fishes (MLF) is a social outreach ministry that has been empowering communities into a lifestyle of service with the homeless since 1998. Founded in Austin, Texas, the organization serves its homeless neighbors through three core programs: Truck Ministry, Community First! Village, and Community Works. Often referred to as the most talked about neighborhood in Austin, Community First! Village is a 51-acre master planned development that provides affordable, permanent housing and a supportive community for men and women coming out of chronic homelessness. We are now embarking on a new phase of community expansion, adding more than 1400 new neighbors over the next 5-10 years. About the role Community First! Village is a 51-acre master-planned community that provides affordable, permanent housing and a supportive community for the chronically homeless in Travis County. The Neighbor Care Team has the privilege of walking alongside our "neighbors" as they apply to live at Community First! Village and to provide an opportunity for them to settle, cultivate, and care for themselves and others in this unique community. The Neighbor Care Navigator is a collaborative member of the Neighbor Care team, assisting neighbors as they navigate village services and activities by providing them with information and education about available resources. This position will allow neighbors to have a dedicated person to reach out to with questions and streamline access to services in the community. This is a full-time non-exempt position reporting to the Assistant Director of Neighbor Care Due to the nature and requirements of the position, hours are flexible to fit needs, but typically include 9 am - 6 pm Monday through Friday. Some nights and weekends may be required. The Neighbor Care Navigator will office at Community First! Village, which is located at 9301 Hog Eye Road, Austin, TX 78724. Duties & Responsibilities Serve as the first point of contact for neighbors needing assistance through Neighbor Care Develop and maintain positive relationships with neighbors Navigate neighbors to the correct person or partner based on the request of needs Refer neighbors to the appropriate onsite partners Track partner referrals and follow up on all referrals Perform regular follow-ups with neighbors to determine if any additional resources would be beneficial Maintain up-to-date data and produce reports as needed Responsible for updating all neighbor information in our internal database (i.e. phone numbers, insurance information, etc.) Assist neighbors by connecting them to Dignified Income opportunities Coordinate medical transportation requests from neighbors and schedule them in our Trip Master system Communicate pick-up times for the Medical Transportation Program and any changes in the schedule Coordinate "Neighbor Align Care Team" meetings (neighbors connected with multiple partners to ensure coordinated efforts and reduce duplication of services), take notes during the session, and send out action items to all applicable participants? Attend regularly scheduled staff, Goodness Group, and Neighbor Care team meetings Assist MLF and Neighbor Care team in achieving our goals, especially caring for neighbors Assist Neighbor Care leadership and other departments as needed Other Duties & Responsibilities as needed Knowledge Skills & Abilities Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals The successful candidate will be passionate and knowledgeable about the nonprofit/social sector and MLF's vision, mission, core values and goals 1-2 years of related experience Experience with evaluating the needs of those that you serve and helping to connect them with the appropriate providers and resources Critical thinking skills that involve reasoning, organizing and analyzing information so problems are accurately understood and solutions are outcome-oriented and purposeful Experience working with people while they are escalated, de-escalation training preferred Attention to detail, and time management skills with a focus on accurate and timely record keeping to produce required reports Flexible and adaptable, adjusting priorities to unexpected circumstances and styles to meet the needs of others; recovers quickly from problems and setbacks Strong interpersonal skills; able to communicate clearly and with a keen sense of discretion and confidentiality Demonstrated ability to communicate and respond to neighbors, staff, volunteers, and partners Advocate for the homeless and working poor Computer proficient in Microsoft Office and Google Drive Highly autonomous; able to work on their own without guidance. Must have a valid driver's license Work Environment & Physical Demands Ability to move about Community First! Villages phases Ability to work in an office setting Benefits Day one 100% Employer paid, Health, Dental, Vision, Life, & LTD Insurance Generous Paid Time Off & Holiday Pay Matching 401(k) Retirement Plan Corporate Discount Program Professional Development Opportunities Employee Assistance Program Paid Parental Leave Wellness Partnership Benefits MLF is a faith-based organization with its ideals and philosophy coming directly from the Gospel of Jesus Christ. MLF is committed to creating a diverse environment and is proud to be an equal-opportunity employer. Personnel are chosen based on ability without regard to race, color, religion, sex, national origin, genetics, disability, marital status, or sexual orientation in accordance with federal and state law.
Company:
Mobile Loaves & Fishes
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Neighbor Care Navigator
Neighbor Care Navigator is a Production Neighbor Care Navigator Job at Mobile Loaves & Fishes located in Austin TX. Find other listings like Neighbor Care Navigator by searching Oodle for Production Neighbor Care Navigator Jobs.
Neighbor Care Navigator is a Production Neighbor Care Navigator Job at Mobile Loaves & Fishes located in Austin TX. Find other listings like Neighbor Care Navigator by searching Oodle for Production Neighbor Care Navigator Jobs.