This listing was posted on ApplicantPro.
Revenue and Reservations Manager
Location:
Charlottesville, VA
Description:
JOB OVERVIEW The Revenue and Reservations Manager's is responsible for the maximization of revenue, profit, market share, and driving revenue through effective management of the reservations sales team and all Navis system processes. Demonstrates excellent leadership skills by educating others and ensures understanding and gains buy-in of the revenue management processes associated with demand, revenue, forecasting, opportunity analysis, and inventory management. Works with hotel leaders to recommend and identify future markets, hotel opportunities, guide hotels sales strategy and pricing for transient, group, and catering. ESSENTIAL JOB FUNCTIONS Maximizes revenue, profit, and market share associated with rooms and function space of assigned hotels. Partners with GM and Sales Leaders' to ensure a strategic mix of business and pricing strategies are set based on market conditions to achieve sell out efficiency, targeted marketing, maximized revenue, profitability and Annual Budget/Business Plans are aligned. Effectively works with people, creating teamwork, taking charge, generating enthusiasm, motivating and using an uplifting and lead-by-example leadership approach. Ensure sales training is provided to Front Office and Reservation associates. Continuous analysis of competitive set, price positioning, seasonality and mix. Use all Yield Management tools available to maximize efforts. Develop appropriate selling strategies to include recommendations on rate, arrival patterns, length of stay, and discount rate availability. Manage property participation and production through relevant Internet sites and other distribution channels (CRO, GDS, ADS, and Travel Agency Consortiums). Build/maintain relationships w/OTA Market Managers and ensure best representation on 3rd party web sites. Develop monthly room's revenue forecast to be accurate within 5%. STAR report analysis Schedule reservation sales staff. Conduct ongoing agent sales and "Best Practice" training. Develop coaching plans and coach each agent a minimum of 2 times a month toward achievement of established goals. Understand and implement incentive plans to affect change in behaviors and results. Constantly review leads to achieve outbound sales goals. Run pace reports daily and communicate progress and strategy to the management team. The position is the leader of the Resort Revenue Optimization team. NAVIS Best Practices (Web-based Revenue Enhancement Solution) Utilize and follow the NAVIS Best Practices. Listen and score a minimum of 10 not booked or hot lead calls per agent, per month. Use of Narrowcast coaching module and "keep, stop, start" approach with detailed notes and goals to guide behavioral change. Give specific strategies to agents for each of the sales mechanics measured. Post all conversion/goal measurement publically. Confirm 100% ELM compliance - retrain any staff with less than 98% compliance. Listen and spot check non-lead calls for accurate call results. Listen and score all "canceled" reservations - train staff to "save" when possible. Job Posted by ApplicantPro
Company:
The Boar's Head Resort
Posted:
December 26 2023 on ApplicantPro
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to ApplicantPro
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Revenue and Reservations Manager
Revenue and Reservations Manager is a Executive Manager Job at The Boar's Head Resort located in Charlottesville VA. Find other listings like Revenue and Reservations Manager by searching Oodle for Executive Manager Jobs.
Revenue and Reservations Manager is a Executive Manager Job at The Boar's Head Resort located in Charlottesville VA. Find other listings like Revenue and Reservations Manager by searching Oodle for Executive Manager Jobs.