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Player Development Host - Bilingual
Location:
Geyserville, CA
Description:
*APPLICANT CLOSING DATE: Until Filled* STATUS: Full-Time FLSA: Non-Exempt REPORTS TO: Host, Executive Casino, Manager of Player Development SUPERVISES: N/A DEPARTMENT: Player Development AGE REQUIREMENT: 18 Years Or Older WORKING HOURS: This is a hourly, non-exempt position. The incumbent is expected to devote such time and energy as is reasonably necessary to perform the duties and responsibilities of the position. Position may require further availability evenings, weekends, holidays and special events. SUMMARY: Responsible for all activities pertaining to developing, analyzing and maintaining the player database for River Rock Casino and providing a wide range of support to the Guest Services/Marketing Team. ESSENTIAL DUTIES AND RESPONSIBILITIES : Provides top of the line full service host duties (PR and Sales) on and off company site. Provides full cycle event planning for all levels of players and guest,, includes, coordinating, inviting, hosting, costing and follow-up reporting, Creates and maintains programs to encourage new player growth and player retention. Designs, prepares and presents accurate and relevant data analysis as it relates to marketing client database, provides database support to authorized Team Members. Collects and analyzes data to evaluate existing and potential player markets. Provides administrative support of a technical nature to Casino Host and Guest Services/Marketing Department (i.e. create electronic copies of reports and activity tracking templates, etc.). Works closely with Guest services /Marketing team in preparation for new programs and procedures. Monitors and facilitates the introduction of new Casino programs. Updates Players Club database with, player point activity. Maintains file system for correspondence, records and other related information. Audits player activity and submits periodic reports to the Player Development Manager. Maintains a positive, upbeat work style for interaction with all guests and fellow Team Members. Promotes the Players Club, entertainment, games and eating establishments of the Casino. Possesses a general of all games and slot machine throughout the Casino. Works in conjunction with all Team Members to enhance guest service and overall image of the Casino. Works as a player/guest ambassador by fulfilling every need possible for the guest. Creates relationships and connections with the guest by answering general questions etc. Services as announcer or emcee during player events. Exercises appropriate discretion identifying situations that require management attention. Completes all paperwork requirements and departmental logs in an accurate and timely manner. Monitors necessary inventory levels and facilitates supply and collateral orders. Continuously updates information as necessary on current winners, jackpots and giveaways. Provides training to Casino staff in use of computers and corresponding software applications to enhance player development and customer service efforts. Maintains complete confidentiality at all times, exercising appropriate discretion in producing and providing information in producing and providing information contained in the database. Acts as a role model and always presents oneself as a credit to River Rock Casino and encourage others to do the same. Commits to the Team R.O.C.K. Philosophy. Commits to the Team R.O.C.K. "Leadership Pledge" and "Core Leadership Qualities". Meets the attendance guidelines of the job. Adheres to regulatory, department and company policies and procedures. Attends all required meetings and training. Performs other duties as assigned. SUPERVISORY RESPONSIBILITIES: No supervisory responsibilities for this position. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Minimum of three (3) years prior casino/sales experience required with database analysis experience preferred. Prior event planning experience for large and small venues preferred. Advanced experience with MS -Windows, and MS-Office applications (i.e. Excel, Word and Outlook). Must have attention to propensity for timeline and accuracy. Must be able to generate analysis, correspondence Must be able to generate analysis, correspondence and reporting in a professional manner. Must be willing to work a flexible schedule including nights, weekends and holidays. Excellent and written communication skills required Must have experience motivating guest and staff, have excellent interpersonal skills and work as a team with subordinates, co-workers and management. Must be able to work independently. Must be able to get along with co-workers and work as a team. Must present a professional appearance at all times. Must be able to maintain a high degree of confidentiality with respect to all matters pertaining to the gaming enterprise business. EDUCATION: High School diploma or GED required. BS/BA degree preferred. LANGUAGE SKILLS: Must be able to read, write, speak and understand English. Excellent oral and written communication skills are important to the successful conduct of this position. Ability to write accurate, grammatically correct, polished reports and business correspondence. Must be able to speak with the public in a professional manner. MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measurements Must understand and employ statistical analysis to slot performance REASONING ABILITY: Ability to proactively streamline processes for company's return on investment. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions furnished in written, oral, diagram or schedule form. Ability to process detailed work and requests for information or assistance in a timely manner. Ability to apply regulatory and procedure doctrine, concepts, and policy to practical situations. LICENSES, CERTIFICATES, REGISTRATIONS: Must possess a valid California Driver's License with a clean driving record. Must be able to obtain a gaming license from the Dry Creek Gaming Commission. PHYSICAL DEMANDS: Must be able to maneuver around all areas of the casino. Must be able to sit and/or stand for extended periods of time. Must be able to lift and carry up to lift fifty (50) pounds. Must have manual dexterity to operate a computer and other general office equipment. Must be able to bend, reach, stoop, kneel, twist and grip items. Must be able to respond to visual and audio cues. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This is a fast paced, highly diverse work environment, and the position requires the ability to remain flexible and get along with all personality types. Must be able to manage a number of priorities simultaneously and meet deadlines. Must be able to respond calmly to customer concerns and questions. Must be able to tolerate areas containing secondary smoke. A PRE-EMPLOYMENT DRUG TEST, FINGERPRINT, AND BACKGROUND CHECK IS REQUIRED Job Posted by ApplicantPro
Company:
River Rock Casino
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Player Development Host - Bilingual
Player Development Host - Bilingual is a Restaurant & Food Service Jobs Host/Hostess Job at River Rock Casino located in Geyserville CA. Find other listings like Player Development Host - Bilingual by searching Oodle for Restaurant & Food Service Jobs Host/Hostess Jobs.
Player Development Host - Bilingual is a Restaurant & Food Service Jobs Host/Hostess Job at River Rock Casino located in Geyserville CA. Find other listings like Player Development Host - Bilingual by searching Oodle for Restaurant & Food Service Jobs Host/Hostess Jobs.