This listing was posted on ApplicantPro.
Customer Service Supervisor
Location:
Aliso Viejo, CA
Description:
Bill Metzger Plumbing is a family owned business serving the residents of Orange County for over 50 years. Our team is growing and we are looking for a customer focused individual to manage the customer service team in San Clemente. The Customer Service Manager is responsible for all functions relating to customer satisfaction and retention, scheduling, supervising the routing and dispatching of jobs, as well as managing the daily activities of a Customer Service team. Primary Job Function: Develop and implement customer service policies and procedures; prioritize and delegate tasks to the team members; respond to technician and customer issues and provide solutions; provide the necessary resources and tools available to provide quality customer service; ensure field technicians are scheduled efficiently; oversee the growth of our preventative maintenance membership program; analyze and prepare relevant data for monthly reporting which includes technician's revenue goals and KPI's; generate and approve department commissions; find and implement strategies to improve the quality of service and productivity in the customer service area. Perform quarterly and annual performance review sessions for team members; actively participate in recruiting customer service personnel. Act as a professional leader and coach and provide support and backup for the service team when needed. Pay : $24-28/hr DOE Hours: Monday - Friday 8am - 4:30pm Required Qualifications: Strong customer service and/or scheduling background Prior supervisory experience Ability to pass a drug and background check Advanced customer service skills Ability to multitask proficiently Well organized and acutely detail oriented Excellent phone presence and communication skills Must be able to make quick judgement calls regarding the best plan of action Proofreading and preparing estimates and invoices for processing Accounting software experience preferred Geographical knowledge of the greater phoenix area Advanced level skills with Microsoft Office software High school diploma or general education degree (GED) Advanced level knowledge of software technologies Prior experience in HVAC, plumbing or electrical preferred
Company:
Bill Metzger Plumbing
Posted:
December 26 2023 on ApplicantPro
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to ApplicantPro
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Customer Service Supervisor
Customer Service Supervisor is a Customer Service Customer Service Representative Job at Bill Metzger Plumbing located in Aliso Viejo CA. Find other listings like Customer Service Supervisor by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Supervisor is a Customer Service Customer Service Representative Job at Bill Metzger Plumbing located in Aliso Viejo CA. Find other listings like Customer Service Supervisor by searching Oodle for Customer Service Customer Service Representative Jobs.