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Field Service Technician
Location:
Portland, TX
Description:
Field Service Technician Location: Field Reports to: Field Tech Manager Compensation: $17.00 FLSA Status: Non-Exempt, Full-Time Physical Demands: Ability to lift/move up to 60 lbs. Ability to climb a ladder and work on roofs. Ability to work in the infrastructure of a home, including attics and crawl spaces. Ability to work in all inclement weather conditions. Must be able to use tools to install equipment. Work Environment: Tasks are regularly performed with exposure to outdoor weather conditions. May work in high, precarious places. Description: The Gtek Field Service Technician is the face of Gtek and requires excellent customer service skills paired with technical ability. The position requires completing customer installations, service visits, on-site troubleshooting, and recovery of equipment. Work is performed on site at customer locations both with a physical aspect of installing Internet equipment, as well as a technical portion of updating databases. Qualified Field Techs will dispatch from Home to jobs. Key Responsibilities: Perform site surveys for potential customers to evaluate serviceability. Diagnose customer problems at service calls and restore functional service to existing customers. Install new customers with Internet service, which includes mounting equipment at roof height, running Cat5-E cable from outside to the customer's computer inside. Configure routers and customer computers for access to Internet services. Perform equipment upgrades for existing customers when new tower are installed or upgraded. Assist in determining new repeater locations to be able to expand service to potential customers. Infrastructure and Marketing to determine possible new tower locations for increased customer serviceability. Skills: Must be professional in dress, speech, and manner. Ability to work independently, using sound judgement principles. Must be able to safely use ladders and be comfortable working on roofs and running cables to different parts of a building. Must be able to work outside in all weather conditions every day. Must demonstrate accountability in order to set priorities, organize workload, handle multiple responsibilities, and meet deadlines. Ability to work within a fast-paced, high-change environment while managing multiple interruptions and adjustments to priorities throughout the day. Must demonstrate a desire to learn, supported with a love for technology. Requirements for Role: The following personal tools are required to be purchased individually and must be purchased after 1 week of working at Gtek. If the tools are lost then it is your responsibility to replace the tools asap. Tool Belt, 7/16" wrench, 1&frasl ;2" wrench, 3/8" wrench, 10mm wrench, Klein Cat5 Crimpers, Electrician Scissors, Pliers and/or Crescent Wrench, Phillips/Flat head screw driver, Level, Punch down Tool, side cutters, nut driver set.** Must have Valid Driver License Must be able to meet the completion rate of 2 installs + 1 fix or 1 install + 3 Fixes or 5 Fixes in a single day. Must follow all of Gtek's core values - Team Work, Customer Driven, Integrity Matters, Innovation Must have smart phone & home internet TWIC Card not required Steel toe boots with tread Must be clean shaved ( When doing refinery work must shave on the spot) * Education/Experience: A High School Diploma or GED is required. Job Type: Full-time Required education: High school or equivalent Required experience: Exp preferred: 1 year Job Type: Full-time Pay: From $17.00 per hour Job Type: Full-time Salary: From $17.00 per hour Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Overtime Weekend availability Ability to commute/relocate: Portland, TX 78374: Reliably commute or planning to relocate before starting work (Required) Work Location: One location Job Posted by ApplicantPro
Company:
Gtek Communications
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Field Service Technician
Field Service Technician is a Customer Service Field Service Technician Job at Gtek Communications located in Portland TX. Find other listings like Field Service Technician by searching Oodle for Customer Service Field Service Technician Jobs.
Field Service Technician is a Customer Service Field Service Technician Job at Gtek Communications located in Portland TX. Find other listings like Field Service Technician by searching Oodle for Customer Service Field Service Technician Jobs.