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Machine Operator - Silver Mill
Location:
Richmond, VA
Description:
Hoover & Strong is a 110-year-old, family-owned jewelry manufacturer and refiner. We cater to the jewelry industry by producing over 30,000 eco-friendly and responsibly sourced jewelry products, all made in the USA. Our products and services include jewelry, contract castings, findings, mill products, and eco-friendly metal refining. A team of over 100 enthusiastic and dedicated coworkers have created a progressive, family-oriented work environment that encourages personal growth, the sharing of creative ideas and responsible practices. Our work ethic is strong and we strive for excellence and innovation in everything that we do. Providing high-quality products and professional services is our passion and we do it all in a casual, non-corporate atmosphere with respect and appreciation for one another. Make a difference in YOUR life and become a part of the Hoover Family! Position Overview : The "Job Title" originates and leads practices and objectives that will provide an employee-oriented, performance culture that emphasizes empowerment, quality, productivity and standards, goal attainment, and the recruitment and ongoing development of a superior workforce in a family-oriented culture. In addition, the HR Manager will play a key role in the day-to day administration of the Human Resource function. Salary: $13- $15 based on experience Weekly Responsibilities - 50% Exhibit solid customer service skills answering inbound phone calls, processing approximately 30 orders a day via phone, fax and email, responding to customer inquiries. Must demonstrate excellent communication and listening skills Provide knowledge of over 30,000 products and services offered. Must be able to clarify requests, answer questions and provide information and quotes on mathematical conversions, promotions, products and pricing. Process data entry of orders, maintain calendar and email using Outlook. Use effective telephone skills to up-sell products and programs offered by H&S. Monthly Responsibilities - 40% Help expedite the resolution of customer problems and complaints. Discern when to elevate to management if necessary. Supply management with written documentation on customer needs and the potential for new products and services. Respond to Chats in a timely and professional manner insuring proper grammar, clear and concise responses. Demonstrate initiative and the ability to prioritize job responsibilities. Coordinates sales efforts with management, outside sales, accounting, logistics and all department supervisors as needed. Research all sources for developing new customers and determine their potential by utilizing our lead generation program. Annual Responsibilities - 10% Exhibit solid customer service skills answering inbound phone calls, processing approximately 30 orders a day via phone, fax and email, responding to customer inquiries. Must demonstrate excellent communication and listening skills Provide knowledge of over 30,000 products and services offered. Must be able to clarify requests, answer questions and provide information and quotes on mathematical conversions, promotions, products and pricing. Process data entry of orders, maintain calendar and email using Outlook. Use effective telephone skills to up-sell products and programs offered by H&S. Help expedite the resolution of customer problems and complaints. Discern when to elevate to management if necessary. Supply management with written documentation on customer needs and the potential for new products and services. Respond to Chats in a timely and professional manner insuring proper grammar, clear and concise responses. Demonstrate initiative and the ability to prioritize job responsibilities. Coordinates sales efforts with management, outside sales, accounting, logistics and all department supervisors as needed. Research all sources for developing new customers and determine their potential by utilizing our lead generation program. Qualifications: Punctual, responsible and with a positive attitude Excellent communication abilities - essential to the position Minimum typing speed 40 WPM. Strong multi-tasker; ability to successfully manage several projects simultaneously Team Player, Creative thinker, strong problem solving skills Ability to maintain composure in stressful situations Self-starter, possesses a desire to grow, learn and develop Adept, capable and demonstrable computer skills; familiarity with Microsoft Office Applications - especially Word, Excel & Outlook Must have good understanding of weights and measures. IE: Ounce, grams, inches and millimeters along with ability to perform simple math equations. High school diploma or equivalent is required. Our comprehensive benefits package includes: Paid Time Off - 14 days (pro-rated first year) Nine paid holidays Eligibility for 401k, with Company Profit Sharing contributions Company contribution to your Medical and Dental plans Company paid Life Insurance Voluntary Vision and Supplemental Insurance Available Company paid Tuition Reimbursement for qualified courses Performance bonuses and Spot Awards Monthly luncheons, cookouts and other fun activities Days Only - No Shift Work All applicants must complete the online application. We cannot accept resumes without the online application. Candidates must pass an extensive background check, credit, criminal and drug screen; in addition, all candidates must be willing to adhere to a metal-free dress code policy and no cell phones. Hoover & Strong, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are an EEO M/F/D/V.
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More About this Listing: Machine Operator - Silver Mill
Machine Operator - Silver Mill is a Construction Machine Operator Job at Hoover & Strong located in Richmond VA. Find other listings like Machine Operator - Silver Mill by searching Oodle for Construction Machine Operator Jobs.
Machine Operator - Silver Mill is a Construction Machine Operator Job at Hoover & Strong located in Richmond VA. Find other listings like Machine Operator - Silver Mill by searching Oodle for Construction Machine Operator Jobs.