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Help Desk/Field Services Engineer - Allentown, PA
Location:
Allentown, PA
Description:
Our customer base is expanding so our team is growing as well! We have a fantastic opportunity for several Help Desk/Field Engineers to join our Managed Services team. Successful hires will be an integral part of a collaborative team providing IT consulting, network administration, field, and remote technical support to our clients. Our Managed Services practice offers a full range of services, whether a client has an existing IT department that's looking to offload certain IT functions, or if a client needs a full-service IT department to manage it all, we've got them covered. Inquire today about this exciting opportunity to take your career to the next level! Some responsibilities include but are not limited to the following: Serves as a first point of contact for all technical support issues Travels to assigned customer sites, approximately 50% of the time, and works remote the remainder of the time Provides technical support to resolve network issues, configuring operating systems, as well as remote desktop connections to provide immediate support to customer end users Maintains network equipment, including servers, workstations, PDAs, routers, firewalls, switches, and printers Diagnoses and troubleshoots software and hardware problems; helps customers install applications and programs Monitors ticketing system and ensures tickets are addressed in a timely fashion Delivers a high level of customer service responding to customers quickly and comprehensively Assumes flexibility with rotating schedules providing on-call support, as assigned All other duties, as assigned Skills: Level 1-2 help desk experience required; level 3 preferred Strong knowledge and proficiency with Microsoft Office products (Word, Excel, PowerPoint), networks and systems such as HP and Dell Experience with LAN, WAN, and WLAN technologies Knowledge in implementation and troubleshooting network devices Configures and troubleshoots VPNs for end user access Experience working with diverse environments Maintains a high level of professionalism and a courteous demeanor Strong written and verbal communication skills Exceptional customer service skills to engage and service customers efficiently and effectively Strong organizational, multi-tasking, detail-oriented, and time management skills Positive teamwork skills and ability to maintain a high level of confidentiality Education and Experience: 3+ years of IT experience in a consulting environment, preferably with a Managed Services Provider Windows server, Windows desktop experience and knowledge of Microsoft Office Working knowledge of TCP/IP, DNS, DHCP, Voice over IP, disaster recovery, and Active Directory Exceptional customer service skills with both on site and remote IT experience Industry certification(s) preferred Bachelor's degree from a four-year college/university in a related field, preferred
Company:
Focus Technology Solutions
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Help Desk/Field Services Engineer - Allentown, PA
Help Desk/Field Services Engineer - Allentown, PA is a Customer Service Help Desk Job at Focus Technology Solutions located in Allentown PA. Find other listings like Help Desk/Field Services Engineer - Allentown, PA by searching Oodle for Customer Service Help Desk Jobs.
Help Desk/Field Services Engineer - Allentown, PA is a Customer Service Help Desk Job at Focus Technology Solutions located in Allentown PA. Find other listings like Help Desk/Field Services Engineer - Allentown, PA by searching Oodle for Customer Service Help Desk Jobs.