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Accommodations Specialist
Location:
Philadelphia, PA
Description:
POSITION OVERVIEW We are currently seeking a full-time Specialist to join our Disability Services department. The Accommodations Specialist acts as the primary point of contact for examinees requesting test accommodations for the United States Medical Licensing Examination® (USMLE) Program, and for certain other health profession examinations. The Specialist is responsible for guiding examinees through the request process by providing superior customer service in the form of frequent detailed telephone and e-mail communication of policies and procedures, and individualized written correspondence regarding each examinee's specific request. Diversity, Equity, and Inclusion Statement At NBME ® , we continue to innovate and improve how we fulfill the evolving needs of the health care community. This commitment starts and ends with the people at NBME. By recruiting and empowering talented individuals from various disciplines and backgrounds, which includes professionals with diverse life experiences, abilities, and perspectives, NBME can take a well-informed, robust approach to advancing medical education and assessment for years to come. We also continue to focus on ensuring that our DEI work is impactful and ingrained in everything we do, including with our staff, workplace culture, products and services, the Philadelphia community and the broader medical education landscape. RESPONSIBILITIES Process and maintain large volumes of confidential information and paperwork received from examinees and securely maintain electronic and hard copy files. Provide excellent and extensive customer service via telephone and written correspondence, and appropriately and effectively communicate exam program Guidelines and departmental procedures regarding requests for test accommodations. Carefully track and monitor status of each file in assigned caseload and facilitate communication between internal departments as needed. Coordinate delivery of approved test accommodations with internal and external contacts and efficiently troubleshoot problems if they arise. QUALIFICATIONS Skills and Abilities Excellent oral communication skills including active listening, speaking, and utilization of appropriate questions to enhance understanding Outstanding written communication skills Strong attention to detail and accuracy Ability to effectively multi-task and manage competing priorities Ability to efficiently resolve problems or questions Sensitivity to protecting the privacy of our customers Desire to work collaboratively with diverse groups of people Friendly and personable demeanor, high capacity for empathy Knowledge of MS Office applications (e.g., Outlook, MS Word, and Excel), with a firm understanding of data management Knowledge of Salesforce or similar Customer Relationship Management (CRM) platforms Ability to work independently in a remote environment Experience 1-3 years of experience in a professional work environment Education Bachelor's degree or a combination of equivalent education and experience About NBME: NBME offers a versatile selection of high-quality assessments and educational services for students, professionals, educators, regulators and institutions dedicated to the evolving needs of medical education and health care. To ensure our assessments meet the highest standards of quality, stay relevant and align to the current curriculum in medical schools and training programs, we rely on a wide network of collaborators. These include the volunteers who help develop our exam questions, the committees and panels who represent various groups within the medical education community, external researchers and health profession organizations. We are committed to meeting the needs of educators and learners globally with assessment products and expert services such as NBME® Subject Examinations , Customized Assessment Services , Self-Assessment s , the International Foundations of Medicine ® Program and Item Writing Workshops . Together with the Federation of State Medical Boards, NBME develops and manages the United States Medical Licensing Examination® , which measures the ability to apply knowledge and skills that form the basis of safe and effective patient care. Our Competency-based Assessment unit is focused on new methods as well as the optimization of assessment in the workplace and education. As a result of leadership in ongoing research, innovative measurement practices and the exploration of forward-thinking assessment modalities and improvements, NBME advances assessment science. Our grant and funding opportunities further support this dedication to medical education and assessment science. We help develop the next generation of assessment professionals through our Summer Psychometric Internship Program . Through the Stemmler Fund , Strategic Educators Enhancement Fund and Latin America Grants Program , researchers and educators can continue to improve the assessment of health care professionals around the world. NBME views diversity, equity and inclusion (DEI) as foundational and enduring to our strategy and vision. We continue to focus on ensuring that our DEI work is impactful and ingrained in everything we do, including with our staff, culture, products and services, the Philadelphia community and the broader medical education landscape. Our commitment manifests in our hiring and staff development, recruitment for committees, grants programs, design and review of our assessments, and involvement in our local and national communities. Learn more about NBME at NBME.org . The NBME offers competitive salaries, excellent benefits, and a rewarding work environment. Excellent Benefits include: Healthcare, Dental, Prescription, and Vision plans; 401(k) w/match, Tuition Reimbursement Plan, Commuter Benefit: Public Transit or Parking options. Remote Friendly Workplace. NBME is an equal opportunity employer as defined by the EEOC. #LI-Remote #EntryLevel Job Posted by ApplicantPro
Company:
Nbme
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Accommodations Specialist
Accommodations Specialist is a Jobs Accommodations Specialist Job at Nbme located in Philadelphia PA. Find other listings like Accommodations Specialist by searching Oodle for Jobs Accommodations Specialist Jobs.
Accommodations Specialist is a Jobs Accommodations Specialist Job at Nbme located in Philadelphia PA. Find other listings like Accommodations Specialist by searching Oodle for Jobs Accommodations Specialist Jobs.