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Customer Service Representative
Location:
Bedford Park, IL
Description:
At First Chicago Insurance Company, our employees are our biggest asset! It is our mission to attract and retain intelligent, motivated, ethical employees who strive for excellence and growth, and to keep those employees happy and engaged. We provide the tools and the support our employees need to grow both professionally and personally. We encourage self-improvement and celebrate success by rewarding ideas and results. We realize the strength of teamwork and its ability to join individuals together and push and pull each other, with a synergy that can only be found in groups of good people sharing ideas. Join in on the excitement and become part of our thriving organization! We are seeking a customer service focused individual to join our team as a Commercial Agent Liaison opening for our growing insurance company! The Commercial Agent Liaison will be responsible for the intake of initial reports of losses. They will provide customers with initial information regarding the claims process and refer insureds and claimants for estimates if coverage is applicable. They will also provide status on claims throughout the process. DUTIES & RESPONSIBILITIES : Develop a professional and friendly call environment for the insured to present the claim information to FCIC. Record accident facts as reported by insured's and/or claimants . V erify coverage, recognize potential coverage issues , refer insured's/claimants for estimates and route calls to the appropriate claim's units based on the loss information reported . Assist adjusters by directing customers through the claims process and answering claims related Develop a basic understanding of the insurance policy to answer policy inquiries as they pertain to losses. Contribute to maintaining call volume commensurate with unit objectives. Assist in handling of various, on-going responsibilities of the unit inclusive of unmatched mail , tow bills, etc., as Work on special projects as directed . QUALIFICATIONS : REQUIRED: Strong Customer Service Skills Minimum of two years of experience in a Customer Service and/or Administrative Assistant position. Excellent phone communication skills Strong organizational and interpersonal skills Strong typing/data entry skills (min. 30 wpm) Strong PC skills PREFERRED: Insurance experience desired, but not required *This position is a full-time position reporting on-site to our headquarters in Bedford Park, about one mile south of Chicago Midway Airport.* First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive: Competitive Salaries Commitment to your Training & Development Medical and Dental Telemedicine Benefit 401k with a generous company match Paid Time Off and Paid Holidays Tuition Reimbursement Training Programs Wellness Program Fun company sponsored events And so much more! Job Posted by ApplicantPro
Company:
First Chicago Insurance Company
Posted:
December 26 2023 on ApplicantPool
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More About this Listing: Customer Service Representative
Customer Service Representative is a Customer Service Customer Service Representative Job at First Chicago Insurance Company located in Bedford Park IL. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Representative is a Customer Service Customer Service Representative Job at First Chicago Insurance Company located in Bedford Park IL. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.