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Operations Bridge Support Manager
Location:
Sierra Vista, AZ
Description:
Vision IT's mission is to understand, analyze, plan, design, develop, and implement the right solutions to optimize our customers' investments. Internally, our focus is on our employees' professional and technical development, and we believe mentorship is essential to success. We seek an Operations Bridge Manager in Fort Huachuca, Arizona. The Operations Bridge Manager (OBM) reports to the Theater Operations Branch Manager and provides coordination, tracking, escalation, remediation, and situational awareness of all issues that could impact the Warfighter and the RCC-C mission. Responsibilities Provide 24/7 operational oversight and support for all RCC-C managed services Maintain awareness of all outages affecting RCC-C managed assets, tracking customer impact, and resolution of events Make sound decisions with regard to cyber operations, service delivery, and incident response; facilitate resolution of critical events Ensure situational understanding is obtained in order to ensure proper prioritization of IT incidents, ensure that resources are assigned appropriately towards incident resolution, and operational impact is understood Monitor, approve, and manage Authorized Service Interruptions (ASI) for the CONUS Network Ensure accurate reporting to RCC-C senior leaders and higher headquarters Ensure prompt incident response and conformance to organizational processes and service level targets (SLT) Monitor a variety of cyber assets using multiple tool sets to ensure the Army's CONUS network is available Identify issues and anomalies within the network; exercise personnel call-out procedures to react to alerts and other network events requiring emergency response Review Commander's Critical Information Reports (CCIR) for technical accuracy prior to distribution to the CONUS Theater Contribute subject matter expertise with regard to policy and procedure in the RCC-C cyber environment; remain acutely aware of changes within the environment Interact with Government representatives to establish and maintain lines of communication while providing direction and motivation to team leads under his/her direct supervision Provide sound guidance to contract staff in the absence of instructions; they shall ensure teams perform to established standards Ensure all training and other suspense dates required by the contract are met Verify employees are trained to established standards and remain proficient and certify personnel coverage is provided IAW contract standards Ensure corporate and organizational policies are enforced Ensure all issues and concerns are addressed in a timely manner and escalate to Senior Management when necessary Ensure contract deliverables and other organizational requirements meet established standards Update documentation according to current and future mission directives Follow ITIL best practices to manage tickets and processes Participate in special projects as required Actively collaborate with GTMs, Branch Chiefs, Division Chiefs, and RCC-C Leadership Qualifications Active in scope Secret Clearance HS 8 yrs' experience or AA/AS 6 or BA/BS 4 ((To include 2 years experience in military operations (IE: NETOPS/G3/S3/S6)) Strong verbal and written communication skills Excellent people and phone skills Ability to prioritize and multitask Experience with Microsoft Office products Must be willing to work a flexible schedule (rotating shift work) Positive focused, and engaging team player is a must Must be highly organized and adaptive to change Understanding of the Army missions and how IT contributes to the delivery of products or services supporting those missions Ability to interact professionally with all levels of Army customers/organizations (verbal and written) Must possess basic overall IT knowledge Preferred Qualifications ITIL Foundations Certification IT operations experience at the Brigade level or higher Current Top Secret Security clearance Attention to detail and the ability to remain calm under pressure COVID-19 Vaccination Vision IT does not have a vaccination mandate that applies to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, Vision IT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements. Vision IT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected class.
Company:
Vision Information Technology Consultants
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Operations Bridge Support Manager
Operations Bridge Support Manager is a Executive Manager Job at Vision Information Technology Consultants located in Sierra Vista AZ. Find other listings like Operations Bridge Support Manager by searching Oodle for Executive Manager Jobs.
Operations Bridge Support Manager is a Executive Manager Job at Vision Information Technology Consultants located in Sierra Vista AZ. Find other listings like Operations Bridge Support Manager by searching Oodle for Executive Manager Jobs.