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An Immediate Opening - Benefits Coordinator
Location:
Austin, TX
Description:
IN A NUTSHELL The Claims Service Representative will review and process all documentation to submit claims and support claim settlement, and coordinate the communication with clients, carriers, and staff throughout the life cycle of a claim. Our clients will count on your patience and attention to detail. If you are motivated, customer service oriented, all about solutions, and empathetic to the needs of clients this job is for you. Claim your career growth as a Claims Service Representative at Watkins Insurance Group's Austin office and be a part of the largest independently-owned insurance agency in Austin. We'll provide a supportive environment and space to explore your abilities. IS THIS YOU? Are you customer-focused? You will need to make every client interaction stand out for its friendliness, professionalism, and helpfulness. You will need to display empathy and leave a positive impression with the client. Are you analytical? You will review and verify data for accuracy to enhance processes and help in serving the clients better. Are you organized? You will need to stay focused on different tasks and use your time effectively and efficiently in order to be proactive and meet deadlines. Are you an excellent communicator? You will correspond and talk with insureds, carrier representatives, and agents to obtain information or provide important notifications. Good verbal and written communication skills are essential to providing clear and concise information. To comprehend the client's needs, you will also need to be a good listener. Are you a team player? You will need to be easy to work with and be willing to help others. The agency's success depends on our ability to work together seamlessly. WHAT YOU NEED High School diploma or equivalent. College degree preferred. Two years of relevant work experience with a minimum of one year of experience performing customer service duties; inbound call center experience preferred; claims experience a plus. Excellent verbal and writing communication skills Excellent interpersonal and customer service skills. Ability to prioritize, multitask, and meet deadlines. Excellent critical thinking skills with a high degree of initiative, mature judgment, and discretion to analyze information, issues, situations, and procedures to provide effective solutions. Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint), with an aptitude to learn new software and systems. Previous experience with computers, and common office equipment. Ability to work independently as well as within a team. Maintaining confidentiality of information Maintaining an established work schedule. May be required to work evenings and/or weekends occasionally. Must be able to travel to different work locations WHAT YOU'LL GET The culture at Watkins Insurance Group is about building relationships with each other, our clients, and our community. We adhere to our core values to sustain a culture of service. As a Watkins Insurance Group employee, you will receive a strong total reward package which includes competitive pay. All full-time employees are eligible to receive benefits on the first of the month following employment. We are proud to provide benefits and a work environment package that will help our employees enjoy their work and life. Click here to learn about the benefits package.
Company:
Watkins Insurance Group
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: An Immediate Opening - Benefits Coordinator
An Immediate Opening - Benefits Coordinator is a Clerical Benefits Specialist Job at Watkins Insurance Group located in Austin TX. Find other listings like An Immediate Opening - Benefits Coordinator by searching Oodle for Clerical Benefits Specialist Jobs.
An Immediate Opening - Benefits Coordinator is a Clerical Benefits Specialist Job at Watkins Insurance Group located in Austin TX. Find other listings like An Immediate Opening - Benefits Coordinator by searching Oodle for Clerical Benefits Specialist Jobs.