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IT Systems Operator / IT Help Desk Coordinator
Location:
Toledo, OH
Description:
IT Systems Operator / IT Help Desk Coordinator Summary / Objective: Responsible for nightly posting process and ensuring the safety and confidentiality of the bank's software systems. Provides first line Help Desk support and coordination for all user related computer & hardware questions, issues, and their operations. Manages incoming user calls/questions within a call tracking database and assigns tickets to IT team as needed. Essential Duties and Responsibilities: The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performs the file update and posting process on the Bank's primary software system (Silverlake) Manage the export and save of the FIS CD-ROM statement files at month end. Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, instant messages and in person requests for assistance from users experiencing issues with hardware, software, networking, and other computer-related technologies. Interviews users to collect information about an issue and leads users through diagnostic procedures to determine the source of error. First line of support for problem resolution. If unable to provide a quick solution, log the call and transfer to the appropriate Information Technology personnel. Follow-up on all calls after a resolution to make sure the user is completely satisfied before closing the call. Logs and tracks calls using problem recognition, research isolation, resolution and follow-up for routine user issues, referring more complex problems to supervisor or Information Technology staff. Analyzes and evaluates incident reports and makes recommendations to reduce help line incident rate. When appropriate, assists IT team with managing users' requests received via the Electronic Security Form process. Assist with installation of personal computers, Laptops, software, and peripheral equipment. Provide maintenance support of any equipment. Competencies: Ethical conduct Technical aptitude in computer software programs Accuracy and thoroughness Consistency and reliability Receptive listener and good communicator Ability to work independently Responsive and flexible to o ther duties as assigned on an intermittent or regular basis as needed. Position Type / Expected Hours of Work: This position is classified as hourly non-exempt by the Fair Labor Standards Act (FLSA). This position typically operates after the bank's normal business hours of Monday - Friday 12:00 pm - 8:00/9:00 pm. Additional hours may be required, including approximately 12-15 hours per month.
Company:
Signature Bank N.A.
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: IT Systems Operator / IT Help Desk Coordinator
IT Systems Operator / IT Help Desk Coordinator is a Customer Service Help Desk Job at Signature Bank N.A. located in Toledo OH. Find other listings like IT Systems Operator / IT Help Desk Coordinator by searching Oodle for Customer Service Help Desk Jobs.
IT Systems Operator / IT Help Desk Coordinator is a Customer Service Help Desk Job at Signature Bank N.A. located in Toledo OH. Find other listings like IT Systems Operator / IT Help Desk Coordinator by searching Oodle for Customer Service Help Desk Jobs.