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Volunteer Mentorship Coordinator
Location:
Boston, MA
Description:
VOLUNTEER MENTORSHIP COORDINATOR Samaritans, Inc. | https://samaritanshope.org/Q Samaritans, Inc. is the leading suicide prevention organization in Massachusetts, providing lifesaving services 24 hours a day, 7 days a week. Samaritans envisions a world without suicide. Our mission is to prevent suicide and offer hope and support to those affected. For nearly 50 years, Samaritans volunteers - selected, trained, and supported by a dedicated professional staff - have provided compassionate and non-judgmental support, free of charge, to callers through its Helpline, and now to texters as well. This growing organization provides prevention, intervention, and postvention services that make our communities healthier and happier, and reduces the stigma associated with suicide and mental health concerns. We provide a working environment that celebrates the positive lifesaving work that occurs here each and every day. S amaritans works to prevent suicide and support those who have lost someone to suicide throughout Greater Boston and MetroWest Massachusetts. Our services are free, confidential, and nonjudgmental. We are in downtown Boston. Our organization is growing and expanding! Starting in 2022, 988 became the nationwide, easy-to-remember 3-digit dialing code for Americans in crisis to connect with suicide prevention and mental health counselors. Samaritans is one of the organizations answering those calls. We can listen and support even more people who reach out for help. ABOUT THE POSITION: The Volunteer Mentorship Coordinator (VMC) supports staff and volunteers so they are prepared to answer calls and texts on our 24/7 helpline. The VMC works to fulfill our mission - to prevent suicide and offer hope and support to those affected. This position supports the Helpline Training Manager with scheduling, training, and administrative tasks related to the post-training mentored shifts. This position requires the ability to have a flexible schedule with evening and weekend requirements. KEY RESPONSIBILITIES: Assist HTM with all learning shift administrative and scheduling tasks, including pairing mentors and trainees for learning shifts Process Learning Shift paperwork and determine, with support of HTM, when trainees are ready to be onboarded to their Helpline shift Develop and strengthen learning shift process with HTM to ensure learning shift efficacy Train, onboard, and support learning shift mentors Support volunteers as they progress through training by leading roleplay groups Facilitate bi-monthly training regroups Maintains current and accurate records and files through the Volunteer Module of Salesforce Mentor learning shifts as needed Other responsibilities as assigned by HTM REPORTS TO: Helpline Training Manager (HTM) KEY QUALIFICATIONS & CHARACTERISTICS: Minimum of two years coordinating multiple schedules Excellent organizational skills Detail oriented Strong communication skills Knowledge of suicide and suicide prevention field a plus Ability to work independently and collaboratively to maximize teamwork across the organization Ability to work with sensitive and confidential material Must be able to pivot and act to support the organization's needs Creative, resilient and strategic in approach Must be able to evaluate problems accurately and display good, sound judgment SPECIAL REQUIREMENTS: Successful completion of the Befriender Training and minimum 2 learning shifts on the helpline after hire If no previous Helpline experience, will be required to shift on the Helpline for a minimum of 40 hours within 3 months of completing training to gain experience and prepare to become a mentor Responsible for staffing Helpline if volunteers are not available to ensure 24/7 service as directed by supervisor On-call rotation: Provides on-call support to volunteers for urgent situations in rotation with 4-6 teammates. Supports interns from local colleges and universities through supervision and evaluations Collaborating with the Crisis Services team to promote the engagement of and maintain community amongst our call/text takers Must be able to flex schedule and work 3 evenings per month and occasional weekends as needed to support Helpline training Collaborating with the Crisis Services team to promote the engagement of and maintain community amongst our call/text takers Support and attend Samaritans key fundraising events as needed STARTING SALARY & BENEFITS: Minimum starting salary is $50,000 and will be set based on experience and skill set Short and Long-Term Disability coverage as well as Life Insurance Health, Dental and Vision insurance Healthcare and Childcare FSA, Commuter Benefits and Employee Assistance Program Generous Vacation (New hires start with 10 days), Sick (8 days) and Personal Time Off (5 days) Paid Family Medical Leave benefits 14 paid holidays Direct deposit payroll Samaritans' employees must be vaccinated against COVID-19 or obtain an approved medical or religious exemption. An offer is contingent upon proof that the candidate is fully vaccinated or qualifies for an exemption. Currently our office is re-open on a hybrid schedule with an average of 2 days per week in office, after a period of onboarding for new hires. Samaritans is an equal opportunity employer and is committed to hiring staff who reflect the diversity of the communities we serve. Candidates of color, bilingual, and bicultural candidates are strongly encouraged to apply. Job Posted by ApplicantPro
Company:
Samaritans Hope
Posted:
December 26 2023 on ApplicantPro
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Volunteer Mentorship Coordinator is a Other Jobs Volunteer Mentorship Coordi Job at Samaritans Hope located in Boston MA. Find other listings like Volunteer Mentorship Coordinator by searching Oodle for Other Jobs Volunteer Mentorship Coordi Jobs.
Volunteer Mentorship Coordinator is a Other Jobs Volunteer Mentorship Coordi Job at Samaritans Hope located in Boston MA. Find other listings like Volunteer Mentorship Coordinator by searching Oodle for Other Jobs Volunteer Mentorship Coordi Jobs.