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PC Tech / Help Desk
Location:
Anaheim, CA
Description:
PC Tech/Help Desk, Anaheim, CA. Our goal in IT is to service our companies' end-users; they are our customers. We strive to treat them with a friendly and respectful attitude, every day. Our stable and profitable 40+ year financial services firm is looking for a friendly and personable PC technician/Help Desk person who can help us fulfill that goal. The candidate will work in a small team, at our corporate office in Anaheim, and support 300+ users (both onsite and remotely for branch offices) throughout the United States. Minimum Requirements: Minimum 2+ years IT support experience in Helpdesk/Technical support environment Proficient in PC hardware including setups, repairs, upgrades, re-imaging, reinstallation of Windows PC's (Dell/HP PC experience preferred) Installation, upgrading, troubleshooting, and repairing of Windows OS Experience with Active Directory, Group Policies, enable, disable, unlock accounts, reset passwords, join PC's to domain. Scanning/cleanup of viruses, spyware and malware. Basic networking experience with DHCP, DNS, and using tools like "ping" to troubleshoot basic connectivity problems. Ability to support end-user software applications (off-the-shelf and proprietary) Ability to troubleshoot basic network printer issues. In addition to the requirements above, the ideal candidate will have/be: Great customer service skills Great verbal and written English communication skills. Great support skills over the phone Desire to be helpful at all times to end-users and other IT staff Above average multi-tasking skills and abilities. Neat in physical and dress appearance. Maintain professionalism at all times even if the end-user doesn't. Excellent troubleshooting and problem solving skills and abilities. Experience with creating and deploying PC images (Acronis, Ghost, etc) Experience with remote support software (Screen Connect, RDP, VNC) Experience with Helpdesk ticket tracking systems (Spiceworks, etc). Ability to lift/move 50 pounds such as computers, printers, fax machines Ability to follow-through and create/maintain how-to documentation and for common issues/resolutions. Ability to troubleshoot client-side MS email/exchange problems. Ability to research issues, access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Experience with email support for Smartphones (Android/IPhone/Blackberry) a plus Beneficial Education and Experience: Microsoft certifications Backup concepts Anti-virus software VMware and virtualization Microsoft Office and Sun/Oracle Open Office * Please include a cover letter along with your application. Job Posted by ApplicantPro
Company:
Lobel Financial
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: PC Tech / Help Desk
PC Tech / Help Desk is a Customer Service Help Desk Job at Lobel Financial located in Anaheim CA. Find other listings like PC Tech / Help Desk by searching Oodle for Customer Service Help Desk Jobs.
PC Tech / Help Desk is a Customer Service Help Desk Job at Lobel Financial located in Anaheim CA. Find other listings like PC Tech / Help Desk by searching Oodle for Customer Service Help Desk Jobs.