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Help Desk Technician-IT
Location:
Waterloo, NY
Description:
Many People... One Strong Community... Join Our Growing Team! Mozaic (a chapter of the Arc) is looking for an Information Systems Help Desk Technician to join our growing team! Responsibilities: Maintain and troubleshoot computer hardware, applications and peripheral equipment as needed to support agency staff or contractors. Work with agency staff and/or contractors on developing more efficient methods of doing their job while using agency owned technology or applications. Provide level one network troubleshooting and solutions to correcting agency equipment communication problems. Create, manage and maintain all agency or contractor accounts within but not limited to Active Directory, Exchange or other Information Systems controlled systems. Setup of computers, peripherals and other technology to support new hires or current staff with necessary technology to support their role within the agency. Research, recommend, and assist with implementation of software and hardware upgrades, patches and fixes. Audit agency computers, users, file access and other HIPAA, NIST, CMMC or compliance requirements that the agency participates with. Responsible for staying up to date with new technology, security policies, applications and other Information Systems related categories to support their ongoing learning within the field. Qualifications: High school diploma with at least two (2) years of experience providing hardware and software support to small-to-medium sized companies. Experience with Windows operating systems, Microsoft Office Suite, Microsoft Active Directory Knowledge of basic networking concepts or theory preferred Experience with computer hardware, laptop hardware, printers and other business technology preferred. Ability to communicate and work effectively within a team environment. Customer Service oriented with the ability to effectively work with teams outside the IT/IS department. Our Benefits Include: Work Today, Get Paid Today Eligibility for Student Loan Forgiveness Program Tuition Reimbursement 20 Paid Vacation Days and 8 Paid Holidays Medical, Dental and Vision Insurance Flexible Spending Accounts - Medical & Dependent Care 403(b) Retirement Plan with Employer Match Pet Insurance Pre-Paid Legal Services Employee Assistance Program Paid Comprehensive Training and Certification Programs Wellness Incentives Follow us on Facebook: (3) Mozaic | Facebook Instagram: 𝐌𝐎𝐙𝐀𝐈𝐂 (@mozaic.ny) • Instagram photos and videos Mozaic is EEO/AA Employer/Veteran/Disabled Job Posted by ApplicantPro
Company:
Mozaic
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Help Desk Technician-IT
Help Desk Technician-IT is a Customer Service Help Desk Technician Job at Mozaic located in Waterloo NY. Find other listings like Help Desk Technician-IT by searching Oodle for Customer Service Help Desk Technician Jobs.
Help Desk Technician-IT is a Customer Service Help Desk Technician Job at Mozaic located in Waterloo NY. Find other listings like Help Desk Technician-IT by searching Oodle for Customer Service Help Desk Technician Jobs.