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Service Desk Analyst
Location:
Huntsville, AL
Description:
Salary*: $40,000 - $55,000 *Dependent upon qualifications Excellent health/dental benefits from BCBS of Alabama (accepted nationwide through the PPO network) See into the future with our luxurious VSP vision benefits Prepare for the long-haul courtesy of our 401k with company matching Unlimited mobile phone plan 10 days' vacation, 7 days sick time Bonuses and salary increase potential via our certifications plan Summit 7 is a people incubator. Summit 7 employees regularly speak at conferences, and architect environments for Inc. 5000 or top Defense and Aerospace companies. They also write industry leading books. Summit 7 has a history of employing some of the leading Microsoft experts in knowledge management and security. Continuing this practice, the team is comprised today of rock star administrators, developers, and architects that are the guiding voices amongst tech forums and in the board rooms of our clients. Additionally, Summit 7 is in the serious business of protecting the US defense industrial base from cyber threats and helping them meet challenging security and regulatory compliance challenges. Essential Functions: IT support relating to technical issues involving Microsoft's core business applications and operating systems Monitoring and support of Azure Backups Management of Exchange Online, SharePoint Online, Teams, OneDrive for Business, Cloud App Security, Intune, and Azure Active Directory Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, Wi-Fi, and security Basic remote access solution support: IPSEC & SSL VPN, Remote Desktop Services, etc. Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets Consistently documenting changes and updates to client environments Communication with clients as required; keeping them informed of incident progress, notifying them of impending changes, and agreed outages Additional responsibilities include, but are not limited to: Resolute dedication to unparalleled customer service. Fast turnaround of client requests. Ability to work in a team and communicate effectively. Ensure requests are routed to the proper resource in order to be resolved quickly and efficiently Escalate service requests appropriately Responsible for entering all time and expenses as they occur Continuous education, expansion, and refinement of technical knowledge, and credibility through industry standard certifications Enhancing customer relations Interpret and discuss information with others and regularly provide and recommend actions involving complex issues Demonstrate professional attitude with client over the phone, on-site, and through emails to resolve all client requests/questions Other duties as assigned Requirements Associates or bachelor's degree in computer science or MIS from a reputable institute OR two (2) years of IT or related experience. Special preference for service desk/desk side support. CompTIA Security+ Certification or ability to obtain within 30 days Candidate must be open to any shift, on-call rotations, and potential weekend work to support a 24/7 operation. Office 365 Administration Windows 10/11 Administration Incredible customer service skills Ability to work independently and a strong desire for personal and professional development Ability to identify and evaluate trends in industry best practices and policies U.S. citizen with the ability to pass an extensive background check Optional / Desired Network+ Certification ConnectWise and Kaseya Knowledge Windows Server 2008R2, 2012R2, 2016 Administration Virtualization technologies: primarily Microsoft and VMWare VCP and/or Cisco CCNA Network technologies such as TCP/IP, firewalls, SSL VPN appliances, and IPSEC tunneling Microsoft MCSE Summit 7 Systems is an equal opportunity/ affirmative action employer and an alcohol and drug free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Company:
Summit 7 Systems
Posted:
December 26 2023 on ApplicantPool
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More About this Listing: Service Desk Analyst
Service Desk Analyst is a Jobs Analyst Job at Summit 7 Systems located in Huntsville AL. Find other listings like Service Desk Analyst by searching Oodle for Jobs Analyst Jobs.
Service Desk Analyst is a Jobs Analyst Job at Summit 7 Systems located in Huntsville AL. Find other listings like Service Desk Analyst by searching Oodle for Jobs Analyst Jobs.