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Senior Program Specialist (Community Development - Housing Navigator)
Location:
Visalia, CA
Description:
CSET is seeking to fill a Full-time position within our Community Initiatives Housing Department Qualified candidates must be motivated, willing, and have the professional ability to work with unhoused individuals of diverse backgrounds. The eligible candidate will provide Housing Navigation Services in order to achieve home placement. Services to be provided include case management, support via resource identification, and linkage. Ability to motivate individuals and families to become self-reliant. Must be able to conduct presentations and workshops as needed. Excellent and strong communication and customer service skills are required. Have strong Organizational Skills, Knowledge, and experience in Microsoft Office Suite with the ability to input data and assist in preparing reports. Education in Social Work and Bilingual preferred. Scope of work: The purpose of this position is to provide Tulare County with unhoused residents who have been referred through the Coordinated Entry System with Housing Navigation Services. The incumbent of this position is responsible to provide case management services and linkage to resources that help to stabilize housing for high-risk individuals and families. MATHEMATICAL SKILLS Ability to calculate figures for accounting purposes. CERTIFICATES, LICENSES, REGISTRATIONS: California Driver's License and proof of auto insurance. ESSENTIAL DUTIES & RESPONSIBILITIES include the following, but are not limited to: Ability to uphold company principles and practices to the highest degree and represent the agency in a professional manner. Provide exceptional customer service for individuals from various backgrounds that include efficient, precise, and courteous communication in a dignified environment. Ability to speak effectively with groups of customers or employees of the organization. Ability to develop and maintain effective working relationships with co-workers, members of other agencies, and the general public. Knowledge of case management principles. Knowledgeable of modern office procedures and methods, proficient in the use of a computer, Windows operating system including Microsoft Office applications (Word, Excel, and Access), and program database. Ability to read and interpret documents. Ability to write routine reports and correspondence. Possess excellent organizational skills and attention to detail. Possess in-depth knowledge of all aspects of the various company programs and the ability to communicate policy information in a clear and detailed manner. Ability to work effectively with minimal supervision. Ability to communicate effectively both verbally and in written form. Collects, organizes, and analyzes information about individuals through records, tests, and interviews, and gathers personal characteristics for case management and resource planning. Maintains case management files, documents contact with clients, resources, and other entities that provide support to participants, and completes all required documentation in a timely manner. Prepares and modifies documents including correspondence, reports, incident reports, memos, and emails. Conducts home visits and case team decision meeting facilitation. Facilitates one-to-one case management, orientations of other housing support programs, and life skill workshops. Refers customers to other CSET program resources as applicable. Serves as a customer liaison responding to customer problems, questions, or concerns, and coordinates with the proper agency personnel to provide timely and accurate answers for the customers. Follow-up with customers and agencies as appropriate to document the use/success of referrals. Provides documentation and reports to partnering agencies and CSET. Inputs accurate and complete data for all contacts with customers into the agency database. Coordinates and participates in outreach events and meetings with partner agencies as assigned. Participates in training and professional development to build the required knowledge for the position. Performs other duties including but not limited to fulfillment of work schedules, adherence to attendance policies, and other applicable operating rules, policies, and procedures. Ability to uphold company principles and practices to the highest degree and represent the agency in a professional manner. Provide exceptional customer service for individuals from various backgrounds that include efficient, precise, and courteous communication in a dignified environment. Ability to speak effectively with groups of customers or employees of the organization. Ability to develop and maintain effective working relationships with co-workers, members of other agencies and the general public. Knowledge of case management principles. Ability to deal with customers in a calm, professional, friendly, and patient manner. Knowledgeable of modern office procedures and methods is proficient in the use of computers, Windows operating systems including Microsoft Office applications (Word, Excel, and Access), and program databases. Possess communication skills, research abilities, flexibility, and an ability to work well with others. Ability to read and understand Lease/Rental Agreement documents. Ability to write routine reports and correspondence. Possess excellent organizational skills and attention to detail. Possess in-depth knowledge of all aspects of the various company programs and the ability to communicate policy information in a clear and detailed manner. Ability to work effectively with minimal supervision. Ability to communicate effectively both verbally and in written form. SUPERVISORY RESPONSIBILITIES : This position reports to the Site Coordinator and does not supervise staff. EDUCATION and/or EXPERIENCE Bachelor's Degree (BA) in Social Work from a four-year college or university; • Or a minimum of two years related experience and/or training; • Or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read and interpret documents. Ability to write routine reports and correspondence. Ability to speak effectively and present to groups on behalf of the organization PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position is typically situated in a standard office environment resulting in little exposure to the weather and requiring no unusual physical abilities. Positions may be required to sit for lengthy periods of time. This position is typically situated in a standard office environment with frequent travel to customers' homes and meetings resulting in little exposure to the weather and requiring no unusual physical abilities . Must be able to sit, walk and stand for long periods. Must have the visual ability to perform detailed work at close distances (computer screens). Must be able to bend, stoop and reach. Must be able to exert physical effort in light to moderate work involving lifting, carrying, pushing, and pulling. Must be able to read, understand, and explain various forms and written material. Must be able to drive. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Company:
Community Services And Employment Training
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Senior Program Specialist (Community Development - Housing Navigator)
Senior Program Specialist (Community Development - Housing Navigator) is a Jobs Senior Program Specialist Job at Community Services and Employment Training located in Visalia CA. Find other listings like Senior Program Specialist (Community Development - Housing Navigator) by searching Oodle for Jobs Senior Program Specialist Jobs.
Senior Program Specialist (Community Development - Housing Navigator) is a Jobs Senior Program Specialist Job at Community Services and Employment Training located in Visalia CA. Find other listings like Senior Program Specialist (Community Development - Housing Navigator) by searching Oodle for Jobs Senior Program Specialist Jobs.