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Call Center Operator
Location:
Monterey, CA
Description:
Monterey Spine & Joint (MSJ) of Monterey, CA is looking to hire a full-time Call Center Operator . Are you looking to gain experience in customer service? Would you like to work for a multi-specialty private practice that values its employees ? Do you have the desire to be an integral part of a company that has a clear vision and believes in cohesive teamwork as well as be supported, coached , and fostered in your career growth ? If so, please read on! This entry-level phone operator position earns a competitive wage ranging from $16-19/hour , depending on experience. We also offer great benefits and perks , including medical, dental, vision, life, disability, a 401(k) plan with company match, paid time off (PTO), paid holidays, birthday recognition, employee appreciation days, volunteer opportunities, educational assistance, company-provided uniforms, and employee referral bonuses up to $1,000 . If this sounds like the right entry-level customer service opportunity for you, apply today! ABOUT MONTEREY SPINE & JOINT (MSJ) MSJ provides a comprehensive array of musculoskeletal and neurosurgical care in the Monterey and Salinas regions of California. We are a multi-specialty private medical group that is committed to providing outstanding service to our surrounding communities. Being a private practice, we have the ability to make changes as needed to best suit our patient's needs. Care and concern for the patient are at the core of all we do. We consistently strive for excellence and provide the highest quality of care possible, with compassion for the patient and the patient's family always front and center. Our staff is dedicated to treating each patient as a highly valued individual worthy of our best in personalized service. Without the quality work they do, we would fail. We are very proud and protective of what we have created and try every day to create a positive work environment and show our appreciation . If you love working hard, learning on a daily basis, improving your skillset, and caring deeply for patients, then you will love being part of our truly collaborative team ! A DAY IN THE LIFE OF A CALL CENTER OPERATOR As an entry-level phone operator, you are often the first experience our patients have with our medical office. You play a vital role in ensuring that patients are connected with who they need to talk to. By handling incoming calls from multiple lines and offices, you screen and route calls to the appropriate person or voicemail as well as provide written messages when necessary. You also monitor, extract, and sort incoming faxes, rename them appropriately, and route them to the correct personnel folders. Maintaining strict confidentiality is of the utmost importance to you, and you always take careful measures. While performing quality customer service, you maintain a professional manner when communicating with patients as well as physicians, co-workers, contractors, and outside facilities. You use all equipment and materials in a safe and acceptable manner by following established safety procedures. By upholding company standards, you ensure the reputation of our medical group is always in good standing with patients. You find great satisfaction in helping others, and this is what makes you an excellent phone operator! QUALIFICATIONS FOR A CALL CENTER OPERATOR High school diploma or equivalent Ability to determine if and when help is needed and be able to communicate to surrounding staff to ensure the quality of phone processing Ability to type 45+ words per minute Ability to demonstrate basic math skills Knowledge about basic computer systems, including Microsoft applications Knowledge about efficient filing systems, office machines, and equipment Knowledge about medical terminology is a plus Experience using an electronic health records (EMR) system is preferred but multiple factors will be taken into consideration. Do you have strong verbal and written communication skills? Can you balance multiple tasks at once while demonstrating good time management in a fast-paced environment? Are you able to adapt to change? Do you have superb problem-solving abilities? Are you reliable and responsible? If so, you might just be perfect for this entry-level customer service position as a phone operator! WORK SCHEDULE FOR A CALL CENTER OPERATOR This full-time phone operator position works 8-hour shifts between the hours of 8 AM - 5 PM, Monday through Friday . READY TO JOIN OUR CUSTOMER SERVICE TEAM? We understand your time is valuable, so we have a very quick and easy application process. If you feel that you would be right for this entry-level Call Center Operator job, please fill out our initial 3-minute, mobile-friendly application . We look forward to meeting you! Job Posted by ApplicantPro
Company:
Monterey Spine And Joint
Posted:
December 26 2023 on ApplicantPool
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More About this Listing: Call Center Operator
Call Center Operator is a Customer Service Call Center Representative Job at Monterey Spine and Joint located in Monterey CA. Find other listings like Call Center Operator by searching Oodle for Customer Service Call Center Representative Jobs.
Call Center Operator is a Customer Service Call Center Representative Job at Monterey Spine and Joint located in Monterey CA. Find other listings like Call Center Operator by searching Oodle for Customer Service Call Center Representative Jobs.