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Relationship Support Representative
Location:
Memphis, TN
Description:
JOB SUMMARY: The Independent Bank Commercial Real Estate and Residential Construction department seeks an individual to provide heroic customer service to our various clients. An ideal candidate will be a quick learner who is driven by a desire to offer best-in-class service and support to our lenders and clients. This position requires the ideal candidate to work in an office setting with the typical hours of 8am - 5pm Monday - Friday. This position is not eligible for remote work. The individual will train with the Real Estate Loan Administrator and will be responsible for the following primary duties. Relationship Support Representatives must adhere to all Bank policies, procedures and all compliance regulations. SKILLS REQUIRED: Understanding of real estate terminology Good oral and written communication skills Proficient in Microsoft Excel with the ability to manage multi-tab spreadsheets with moderate to complex formulas Experience in customer service, sales, and problem solving Understanding of loan operations, including documentation and procedures PRIMARY DUTIES: Customer Service: serve as primary contact for customer service for both clients and managers. Key role in retention of valuable customers. Administrative Support: work closely with managers to fulfill administrative requirements for construction draws and inspections. Order, review and understand title updates, as required. Execute loan advances and payoffs. Bank Products/Operations: Maintains a basic working knowledge of bank products and operational systems to facilitate the handling of transactions, resolving operational problems, recommending alternative solutions to customers, and responding to customer's questions and requests. Loan Support: lend support through preparation and review of real estate loan documents. This will include loan file maintenance and any other compliance requirements for the loan portfolio. Work closely with Loan Operations to insure a transparent transition from pipeline business to booked loans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, gender stereo typing, and age. Independent Bank is an EO/AA Employer - M/F/Vets/Disabled
Company:
Independent Bank
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Relationship Support Representative
Relationship Support Representative is a Customer Service Relationship Support Repres Job at Independent Bank located in Memphis TN. Find other listings like Relationship Support Representative by searching Oodle for Customer Service Relationship Support Repres Jobs.
Relationship Support Representative is a Customer Service Relationship Support Repres Job at Independent Bank located in Memphis TN. Find other listings like Relationship Support Representative by searching Oodle for Customer Service Relationship Support Repres Jobs.