This listing was posted on ApplicantPool.
Technician Services Manager
Location:
Nicholasville, KY
Description:
LockNet is seeking a Technician Services Manager to oversee the operations of LockNet's Technician Services Department. This includes the Technician Liaisons and the in-house Technician Support team. The Technician Services team plays a crucial role in the organization by ensuring capacity, quality, and cost-effective technician service is available to support our growing Service and Managed Projects divisions. What Sets LockNet Apart as an Employer? LockNet has been deemed a winner in Kentucky's Best Places to Work for the past three years in a row! We appreciate our people and put intentional focus on maintaining a great culture as we grow. Great benefits and perks (options for 100% paid health, vision and life insurance for employee, dental, and other supplemental options, annual profit sharing, paid EAP for whole family, competitive PTO, 401K with employer match, etc.) Autonomy and ability to impact Industry leader and trendsetter High growth with vision Adaptive to change Nimble and fast-paced Technology driven Open to new ideas and everyone has a voice Open and transparent culture Great people with close relationships Low turnover rate Family-oriented business Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Lead, manage, and hold accountable the Technician Services team. Manage tactical operations of the Technician Services team to include time keeping, expense reports, SOP's, quality management, internal escalations, and technician product supply. Manage tactical operation of Technician Liaisons to include identifying and setting up new technicians, maintaining the technician database, maintaining technician documents, and other compliance records. Manage technician support and escalations for the Service department. Ensure all legal requirements are met in the process of recruiting, hiring, and onboarding new team members. Identify and implement process and system enhancements within technician selection tools, mobile technician application, and technician database to improve quality, support profitability, and ensure cost competitiveness. Work with technicians to ensure timely submission of invoices, pictures, and customer sign off information. Manage education and training for Technician Services team. Other duties as assigned. Standards of Performance Demonstrate and abide by guiding principles. Facilitate collaboration between field services team and rest of organization. Outstanding problem solving, analytical and negotiation skills and the ability to learn new tasks quickly and work independently in a fast-paced environment. The ability to prioritize tasks and be able to manage several projects and tasks simultaneously. Minimum Qualifications Bachelor's degree, or equivalent required. Minimum of 2 years management experience. Excellent computer skills and experience with automated purchasing programs and systems. Working knowledge of Microsoft Office required. Intermediate to advanced knowledge in Microsoft Excel. Analytical skills with strong attention to detail. Excellent interpersonal, oral, and written communication skills. About LockNet At LockNet, we are all about doors and locks. We are passionate about keeping people safe and secure by simplifying and providing door and lock solutions. LockNet is a single-source provider of doors, door hardware, locking systems, keying systems, safe systems, and other related security and locksmithing services. LockNet provides customized programs to fit client's needs, with a single point of contact for New Construction, Facilities Maintenance, Loss Prevention, and Electromechanical Solutions. On the service side, LockNet provides locksmith services to retail, restaurant, healthcare, and banking chains nationwide. With access to well over 8,500 skilled technicians across North America, LockNet can provide service to any location quickly. On the supply side, LockNet offers doors, frames, and hardware to chain accounts. LockNet will work with the corporate office and general contractors to ensure competitive pricing on quality products designed for high-traffic location.
Company:
Locknet
Posted:
December 26 2023 on ApplicantPool
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to ApplicantPool
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Technician Services Manager
Technician Services Manager is a Production Technician Job at Locknet located in Nicholasville KY. Find other listings like Technician Services Manager by searching Oodle for Production Technician Jobs.
Technician Services Manager is a Production Technician Job at Locknet located in Nicholasville KY. Find other listings like Technician Services Manager by searching Oodle for Production Technician Jobs.