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Customer Service Representative
Location:
Cape Canaveral, FL
Description:
On-site Customer Service Representative QUALIFICATIONS: High School Diploma Minimum 1 year of customer service experience. REQUIRED SKILLS: Proficiency with computer and common office equipment, as well as with MS Office products required. Must be able to multi-task, be detail-oriented, be organized, and have excellent oral and written communication skills. This position is responsible for assisting management by ensuring internal and external client satisfaction and smooth operation of daily functions within Medical Exam Management. Interacts daily with other team members, clinical provider network partners, our clients, and vendors, reporting to the Medical Exam Process Manager. PHYSICAL REQUIREMENTS: Work is normally performed in a typical interior/office work environment. Work involves sitting and standing for prolonged periods of time. May require bending, stooping and lifting up to 15 lbs. DUTIES AND RESPONSIBILITIES: Oversees full lifecycle of all exams by tracking progress, ensuring quality, and communicating with all stakeholders to ensure a complete physical examination. Compiles exam results and ensures completeness based on exam requirements. Responsible for forwarding the information and supporting documentation to Medical Review if needed. Will obtain any missing paperwork for Medical Review. Responsible for forwarding the client the completed results/exam. Works closely with examinees, employers, and contracted facilities to facilitate the completion of the examination process. Partners with Shared Services to troubleshoot and improve client service delivery. Demonstrates thorough, professional, and gracious customer service (internal and external). Serves as back-up to other team members and assists with follow-up calls to facilities and examinees as needed. Serve as back-up to department for routine administrative duties, which may include, but not limited to documents, process flows, quality assurance, as well as client schedule updates and maintenance. OTHER DUTIES: May participate in interdepartmental project groups or task forces to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specific level of knowledge pertaining to new developments, new task efforts, contract awards, and new policy requirements. Performs duties in a safe manner. Follows the corporate safety policy. Participates and supports safety meetings, training and goals. Ensures safe operating conditions within area of responsibility. Encourages co-workers to work safely. Identifies "close calls" and/or safety concerns to supervisory personnel. Maintains a clean and orderly work area. Assists in active implementation of company initiatives to ensure compliance with OSHA VPP, ISO, JCAHO, AAAHC, and other mandated regulations/standards. Job Posted by ApplicantPro
Company:
Gritter Francona
Posted:
December 26 2023 on ApplicantPool
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More About this Listing: Customer Service Representative
Customer Service Representative is a Customer Service Customer Service Representative Job at Gritter Francona located in Cape Canaveral FL. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Representative is a Customer Service Customer Service Representative Job at Gritter Francona located in Cape Canaveral FL. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.