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Lead Admissions Coordinator
Location:
Franklin, TN
Description:
Lead Admissions Coordinator APEX Recovery, LLC, an innovative and integrative treatment center, has an exciting career opportunity for individuals with extensive sales experience as well as an understanding of the Addiction Treatment field. We are seeking candidates, with the necessary skills, to apply for our position as Intake Coordinator. JOB TYPE: Full-time REPORTS TO: Director of Admissions WORK SCHEDULE: 40 hrs. per week SALARY RATE: Depending on credentials and experience POSITION TYPE: Salary Position Summary: The Lead Admissions Coordinator will report directly to the Director of Admissions and will be responsible for establishing and maintaining positive relationships with potential admits and referral sources. The Lead Admission Coordinator will provide a professional evaluation of Apex services to potential clients and/or family members. This includes taking calls, accepting inquiries from individuals referred to Apex, explaining services and related costs, conducting telephonic intakes, collecting and processing payment, and reports, and providing guidance on federal regulations. Job Duties: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Efficiently answer, initiate, and handle inquiries from clients and support group members referred to Apex via methods including but not limited to inbound calls, outbound calls, web inquiries, and online inquiries. Coordinate intake process, including completing pre-screening, verification of benefits, assessments, payment arrangement collection and processing, and scheduling. Upkeep of documentation vis Salesforce software. Conduct quality assurance and quality improvement to the admissions and intake process. Ensure compliance with The Joint Commission, State, Federal and referral/intake regulatory requirements for behavioral health and addiction recovery centers. Ensure maximum reimbursement through participation in the insurance verification and authorization process. Effectively follow up with pending clients at specified time intervals. Meet or exceed individual KPI's. Exercise effective use of soft skills, including but not limited to active listening, questioning techniques, building rapport, voice and para-verbal communication, empathy and motivational interviewing. Assist The Director of Admissions with reports. Lead monthly Admission Huddles Cover team huddles and meetings when Admission Director is out. Maintain comprehensive working knowledge of Agency contractual relationships and ensure that clients are admitted according to contract provisions. Represent the program and company within the community through outreach and business development. Participate in the after-hours on-call schedule as assigned by the leadership team. Regular and consistent attendance is expected. The job duties listed above should not be construed as an exhaustive list of all job duties required. Other duties will be assigned as need arises and according to programmatic need. Minimum Qualifications: Bachelor's Degree in Social Work, Sociology, Psychology, or other Human Services related field; LADC, CADAC or equivalent registration is preferred. Two years' experience working in call center environment, inbound and outbound sales calls or 2-3 years of equivalent experience in a complex healthcare / Hospital Admissions / sales / customer service environment is required. At least 2 years of experience in Behavioral Health, preferably in addiction and recovery. Computer proficiency: strong keyboarding skills and the ability to multi-task (type and talk) is required Strong goal achievement history with the ability to strategize, persuade, overcome objections and negotiate in a fast-paced environment Ability to multi-task and achieve metric goals at a high level with or without direct supervision. Passion to play an integral role in the over-arching success of the mission of Apex Recovery, LLC. Excellent problem solving and decision-making skills Understanding of insurance companies and verification of insurance benefits is a plus. Excellent customer service and communication skills are required. APEX Recovery LLC offers full-time employees (after 60 day of continuous employment) health, dental and vision insurance benefits APEX Recovery LLC allows full-time employees to accrue leave rates for vacation and sick upon hire, and may be used after completion of the employee's introductory period. (introductory period is 90 days of employment with the company) EEO Statement Apex Recovery is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. APEX RECOVERY subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. Notice At Apex Recovery, our Human Resources department, is here to help prospective candidates by matching skillset and experience with the best possible career path at APEX RECOVERY. We take pride in creating a highly efficient and best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. If you are suspicious of a job posting or job-related email mentioning APEX RECOVERY or its subsidiaries, let us know by contacting us at https://www.apex.rehab under the "contact us" button. APEX RECOVERY is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at APEX RECOVERY via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Apex Recovery. No fee will be paid in the event the candidate is hired by APEX RECOVERY as a result of the referral or through other means.
Company:
Apex Recovery Rehab
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Lead Admissions Coordinator
Lead Admissions Coordinator is a Production Lead Admissions Coordinator Job at Apex Recovery Rehab located in Franklin TN. Find other listings like Lead Admissions Coordinator by searching Oodle for Production Lead Admissions Coordinator Jobs.
Lead Admissions Coordinator is a Production Lead Admissions Coordinator Job at Apex Recovery Rehab located in Franklin TN. Find other listings like Lead Admissions Coordinator by searching Oodle for Production Lead Admissions Coordinator Jobs.