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Guest Services Specialist
Location:
Dover, OH
Description:
Job Summary We are currently seeking a Guest Services Specialist to help us maintain a high standard of guest satisfaction. In this role, you will assist our front office staff, primarily focusing on our concierges, receptionists, and porters. You will also coordinate with our housekeeping, valet, and sales managers to ensure that every guest has an exceptional experience throughout their stay. Applicants must have a postsecondary degree in the hospitality field or experience in hospitality management, preferably in a large hotel or resort. Duties and Responsibilities Always maintain an energetic attitude and portray a positive company image. Must be organized and thorough with a strong attention to detail. Engage in professional and friendly communications with guests and coworkers. Greet guests with a smile and answer their questions as required. Responsible for checking guests in and helping with bags. Assist guests with information about the resort, menus and activities during their stay. Records orders and inputs on POS System. Review service requests/special requests for arrivals. Prepares check-in folders and necessary items for the week's arrivals. Responds to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties. Up-sell packages, food offerings, and events to guests. Other duties as requested by Management. Must enjoy nature and being outside. Requirements and Qualifications 2 plus years of hospitality experience or related experience preferred. Must have excellent customer relationship skills. Physical Demands and Work Environment Weekends, Days & Nights Customer service and leadership skills Computer proficiency Equal Opportunity Employer Columbia Woodlands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Columbia Woodlands is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. IND1
Company:
Columbia Woodlands
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Guest Services Specialist
Guest Services Specialist is a Jobs Guest Services Specialist Job at Columbia Woodlands located in Dover OH. Find other listings like Guest Services Specialist by searching Oodle for Jobs Guest Services Specialist Jobs.
Guest Services Specialist is a Jobs Guest Services Specialist Job at Columbia Woodlands located in Dover OH. Find other listings like Guest Services Specialist by searching Oodle for Jobs Guest Services Specialist Jobs.