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Help Desk Support Analyst
Location:
Syracuse, NY
Description:
Pyramid Management Group (Syracuse, NY) ABOUT US: We are Pyramid, one of the largest, most innovative, privately-held real estate developers in North America with 14 retail-based tourist and entertainment destinations located throughout New York and Massachusetts...and we are WHAT'S NEXT . For over 50 years, we've built a reputation for always being ahead of the curve. Replacing outdated anchor stores and retail tenants with hotels, luxury spas, vibrant entertainment venues, restaurants, fitness centers and residential complexes. And we're just getting started. At the core of our success: our people . And an energetic workplace environment that rewards hard work and success with a culture that fosters growth and sparks new ideas every day. If you're a self-starter, fearless and ready to play an active role in one of the largest transformations our industry has ever seen...join us. And be a part of WHAT'S NEXT . THE ROLE: We're on a mission to find our next great Help Desk Support Analyst (onsite) at our corporate headquarters in Syracuse, NY. If you want to work in a fast-paced setting, enjoy working with a team of talented professionals and thrive in an environment where you can make an immediate impact, this is the opportunity for you. The Help Desk Support Analyst role is critical to the success of the day-to-day IT operations of our corporate office. From answering employee inquiries, diagnosing technical problems, and troubleshooting issues to find solutions, help desk analysts are the first point of contact for employees seeking assistance, and must be able to quickly and effectively resolve issues to ensure employee satisfaction. As a Help Desk Support Analyst, you'll work with the Director of Information Technology and the Manager of Information Technology, as well as the Manager of Systems Development, to provide technical support to end users. You'll help with a range of IT-related issues, from troubleshooting software and hardware problems to answering employee questions. It's a rewarding role where you can make a real difference by helping people get the most out of their technology. Make no mistake, we will provide all the tools, resources and mentoring you need to not only be successful, but confident in your critical role as Help Desk Support Analyst. What Will You Do? As a Help Desk Support Analyst, you'll provide technical support to end users on a variety of Information Technology related issues including but not limited to Desktop/Laptop Hardware Support, Desktop/Laptop Operating System Support for Windows 7, Windows 8/8.1, and Windows 10, as well as Mac OS Desktop application Support for Microsoft Office 2013, 2016, and 2019 and Office 365, Microsoft Teams, Microsoft Access Databases, Adobe Acrobat, Microsoft Edge/Internet Explorer, and Google Chrome. Cloud-based application support for Pyramid's financial application and CRM systems Mobile Device Support for mobile devices including iPhone, Android, and tablets Responsible for multifunction printer/copier support including hardware, software network diagnostics and repair, as well as coordinating with 3rd party vendor support on correcting more serious issues. Perform administrative tasks including user onboarding/offboarding, password resets, office moves, group permissions and distribution list updates, single file restores Implements telephone system programming changes Troubleshoot network connectivity issues related to WiFi, VPN, and L1 physical network Individual will also be responsible for working with other departments on capturing information and getting this information into the companywide Document Management System working closely with back office administrators in this process. Assist administrators in back-office operations such as switch and router configuration, server (physical and virtual) and storage administration. IDEAL CHARACTERISTICS: Associate's Degree in a related field; minimum of 0-2 years of experience in Information Technology Self-starter Entrepreneurial drive Team player hungry for success Job Posted by ApplicantPro
Company:
Pyramid Management Group
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Help Desk Support Analyst
Help Desk Support Analyst is a Customer Service Help Desk Job at Pyramid Management Group located in Syracuse NY. Find other listings like Help Desk Support Analyst by searching Oodle for Customer Service Help Desk Jobs.
Help Desk Support Analyst is a Customer Service Help Desk Job at Pyramid Management Group located in Syracuse NY. Find other listings like Help Desk Support Analyst by searching Oodle for Customer Service Help Desk Jobs.