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IM Airline Support and Project Manager
Location:
Miami, FL
Description:
Airbus is an international pioneer in the aerospace industry. We are a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We aim for a better-connected, safer and more prosperous world. A commercial aircraft manufacturer, with Space and Defense as well as Helicopters Divisions, Airbus is the largest aeronautics and space company in Europe and a worldwide leader . Airbus has built on its strong European heritage to become truly international - with roughly 180 locations and 12,000 direct suppliers globally. The company has aircraft and helicopter final assembly lines across Asia, Europe and the Americas, and has achieved a more than sixfold order book increase since 2000. Position Summary: Responsible for the installation, training, maintenance and support of computer/cloud based Airbus Training products and services. Manage medium to small projects across the training centers (Miami FL, Denver, CO & Mobile, AL). Manage the various deployments, updates, and support the service catalog for each training product line released by the EU team. Train the customers on operations and updates of the training products. Travel on demand, according to the specific scenarios. Customer facing activities, for the initial deployments across Americas. Document and prepare reports, for each step to improve external and internal processes. Project Management for Airbus training sites. Primary Responsibilities: Training Product Deployment: 30% Collect customer context information. Collect software packages & licenses from Airbus. Test the installation of the new software using the ATC Miami Test environment. Document and report any issue to Airbus until the product is ready to be deployed to the customer. Install the training product according to customer expectations and Airbus procedures. Capture installation steps executed in customer context and potential issues. Train the customer IT team on operation and updates of the training products. Update installation document adapted to customer context to be sent to the customer Prepare a mission report to be sent to the customer including actions and status. Prepare a mission report to be sent to Airbus including customer report and issues or improvement 2. Customer and Regional ATC Support: 10% Provide Level 02 training product support to external/internal customers (Tech Request Portal) Capture known issues in the Knowledge Article Database so that Level 1 can run better diagnostics. Report recurring issues to Airbus development team. Liaise between level 1 and level 3, if needed. 3. Training Product Continuous Improvement: 10% LAB: Implement a LAB environment to easily test new software release or reproduce customer issues Automation: Specify and if possible develop some script or program to reduce any manual actions for the service provider or the airlines. Report BUGs, capture errors and share them with the development team. 4. Project management: 45% Assist in the project planning, Cost estimate and tracking, Liaise project stakeholders (business and vendors), Project implementation, deployment and entry into service, Track and report project progress, Perform other duties as assigned related to the projects. Additional Responsibilities: Other duties as assigned: 05% Collaborate with global Airbus IM Customer Services applications counterparts to develop and improve standards Ensure compliance with Airbus IM applications standards, security standards & evolving cyber security requirements Qualified Experience / Skills / Training: Education: Degree in Information Technology or an equivalent combination of education and experience Required Experience: At least 10 years of experience in application design, development and support At least 5 years of experience in the Customer Services area At least 5 years of experience in the project management Understanding of Airbus IM standards, projects and services methodologies and procedures is a plus Knowledge, Skills, Demonstrated Capabilities: Knowledge in Training processes is a plus Strong customer skills Highly developed attention to detail Strong problem-solving skills Ability to work well in a fast -paced environment Projects and Services Management skills Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages): Strong communication (oral and written), interpersonal and facilitation skills Fluency in English is mandatory, Spanish and French language skills are also a plus Technical Systems Proficiency: Proficiency in Google Suite tools Knowledge and experience with training content and administrative tools Knowledge and experience with data visualization tools a plus Travel Required: 05% Domestic 20% International Organizational information: This position reports to the IM Team lead and to HO STB (in Toulouse). Job Dimensions, Contributions to Success: Applications to deploy and update, maintain and support for a population of around 150+ employees at Airbus sites. Manage projects oriented to improve the training environment. Ensure customer satisfaction. Ensures alignment of the IM team with Training Centers.● Responsible for applications and infrastructure service delivery in the Training Center's perimeter. Nature of Contacts: Involved, negotiation type communication on a daily basis with internal and external parties. Physical Requirements: This position Includes: Sitting, Standing, Walking, Speaking, Hearing, Vision, Manual Dexterity, Travel. Minimal weight for lifting. As a leader in our field, Airbus in America provides relocation assistance for qualified positions and a comprehensive compensation and benefits package. Airbus in America provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus in America complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus in America expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. Improper interference with the ability of Airbus' employees to perform their job duties may result in discipline up to and including discharge. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Job Posted by ApplicantPro
Company:
Airbus Americas
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: IM Airline Support and Project Manager
IM Airline Support and Project Manager is a Executive Project Manager Job at Airbus Americas located in Miami FL. Find other listings like IM Airline Support and Project Manager by searching Oodle for Executive Project Manager Jobs.
IM Airline Support and Project Manager is a Executive Project Manager Job at Airbus Americas located in Miami FL. Find other listings like IM Airline Support and Project Manager by searching Oodle for Executive Project Manager Jobs.