Utility Billing Specialist

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Utility Billing Specialist

Location:

Rapid City, SD

Description:

Welcome to the City of Box Elder, the "Gateway to the Black Hills" of South Dakota and home to Ellsworth Air Force Base. We are a small but dedicated group of professionals that takes pride in our work and loves serving our vibrant community. Our city is growing, and we have an opening for an experienced person to join our Finance team as the Utility Billing Specialist. This individual would become part of a dynamic, engaging team that values the contributions made by its employees and encourages professional development. The Utility Billing Specialist is responsible for performing specialized duties in support of the City's utility billing functions and would report directly to the Finance Manager. If you think that you would be a great fit for this role, please read on to find out more about this position and how to apply. Essential Functions- Duties may include but are not limited to the following: Sets up meter reading devices each month; loads account information; downloads reading data; produces re-read lists for unread accounts; makes appointments with customers as needed; uploads meter reading data to customer accounts; prepares high consumption, zero reads, and idle account reports; contacts customers with high consumption to check for possible leaks. Produces monthly bills; ensures that all service orders and other account information is completed prior to billing; sends bill information to vendor for printing, posting, and mailing; processes and sends electronic bills; prints and sends statement bills. Produces supplemental bills on closed accounts; verifies deposits and applies to final balances; sends final bills to customers; makes deposit adjustments as needed; provides information needed for issuing refund checks. Processes utility billing forms and services orders for customer accounts. Processes service orders and forwards to Public Works staff; records and tracks all service orders and appointments. Answers telephone and responds to email; provides information and assistance to customers. Performs all account adjustments to include insufficient fund, fees, deposits, charges, penalties, payments, water waivers, and write-offs; obtains supervisory approval for adjustments. maintains related records; processes and maintains automatic bank drafts. Sets up and maintains automatic bank drafts. Applies late fees and forward to vendor for the mailing of notices; applies administrative fees and prepares shut-off lists as needed. Maintains the petty cash fund; issues cash drawers to staff; retrieves drop box payments; forwards deposits for posting. Creates utility accounts for all new properties. Promotes and supports the overall mission of the City by demonstrating courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment. Knowledge and Skills Required by the Position Required Knowledge: Policies and procedures of the department to which assigned. Use of specified computer applications involving word processing, data entry and/or standard report generation. Use of specified computer applications involving the design and management of databases or spreadsheet files and the development of special report formats. Business arithmetic; applicable regulations, policies and statutes. Office administrative practices and procedures. Business letter writing and the standard format for typed materials. Record keeping principles and practices. Correct business English, including spelling, grammar and punctuation. Techniques for working with the public, in person and over the telephone. Required Skills: Performing technical, specialized, and complex office support work. Reviewing customer accounts, identifying discrepancies, and determining action required. Reading and explaining rules, policies, and procedures. Analyzing and resolving varied office administrative problems. Organizing, maintaining, and researching office files. Composing correspondence independently or from brief instructions. Compiling and summarizing information and preparing periodic or special reports. Using initiative and independent judgment within established procedural guidelines. Organizing own work, setting priorities and meeting critical deadlines. Contributing effectively to the accomplishment of team or work unit goals, objectives and activities. Working collaboratively with a variety of individuals from various socio-economic, ethnic and cultural backgrounds. Education and Experience: High School Diploma/GED; AND two (2) years of administrative support experience; OR an equivalent combination of education, training and experience. Conditions of Employment : A candidate receiving a conditional offer of employment will undergo a background investigation and drug screening. Benefits: The City of Box Elder has a generous paid time off program, 10.5 paid holidays per year and excellent benefits which include 100% employer paid health, dental, and vision insurance for the employee. Employees will also be enrolled in the South Dakota Retirement System. The City of Box Elder is an Equal Opportunity Employer. Job Posted by ApplicantPro

Company:

City Of Box Elder

Posted:

December 26 2023 on ApplicantPro

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Utility Billing Specialist | Billing Specialist in Accounting & Finance Job at City of Box Eld1

Utility Billing Specialist

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