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Sales Support Specialist
Location:
Fairfield, ME
Description:
General Overview : The focus is on supporting the territory sales teams, playing a key role in the overall success of the team while working in true partnership aligned with one or more internal and/or external Sales Representatives. This position develops and fosters relationships with their contacts within the grower's organization. Provides backup for the Sales Representatives when they are traveling to trade shows, farm visits or other times out of the office. This position is responsible to understand any restrictions or regulations in the territory. Depending on experience and ability to communicate with Spanish speaking customers, you will be eligible to receive an hourly stipend in addition to your normal hourly rate. Key Responsibilities : Sales Sales and goals oriented, awareness of monthly, quarterly and annual volume plans and constantly striving to achieve sales to meet those goals. Comfortable making outbound sales calls both by phone and email. Sell and write orders for JSS products and services. Expedite orders when necessary. Review reject orders and take steps to clear. Research back-orders and follow-up with customers. Work with Sales & Ops planning for unplanned orders that will consume more than 20% of bulk seed. Review orders after each batch (orders sent to Operations for fulfillment) to ensure there are no issues. Communicate with Operations on significant pack requests rather than just waiting tor the batch to process. Educate our customers about our products and services to improve related sales and customer satisfaction. An expert in customer service with a "customer first" approach. Assist in contacting new growers that come into the territory via the website or contact center with the objectives of understanding their business and upselling or securing more of their seed requirements. Assist in identifying customers in the territories with duplicate customer numbers and in the de-duplicating process. Maintain grower information in the areas of discounts, special pricing, etc. Communications Excellent communication skills; effectively communicate with all levels of an organization (phone, email & in person). Communicate with Reps regarding time away with enough lead-time to enable coordinating coverage. Check in and check out daily with Reps. Give Reps a 15-minute heads up prior to clocking out for the day. Assist Sales Representatives in preparing presentations for industry events, grower visits and annual top to top meetings/business reviews. Cross Functional Relationships Develop and maintain strong, respectful relationships with other functional areas of the company, with specific focus on: Contact Center, Customer Care, Data Services Finance/AR Operations (shipping/seed packing) Quality Supply planning Be known as a strong cross functional team player. Personal and Professional Development Maintain product and technical knowledge by participating in educational meetings (Product Advancement), annual pricing review and annual catalog review as timing permits. Actively participate in JSS Crop walks. Participate in all JSS company wide and quarterly meetings. Actively participate on cross-functional teams as assigned (Product Status Team meetings, special projects, etc.). Provide input into the performance reviews of assigned Sales Representatives. Monitor and Mon Minimum Qualifications/Educational Requirements (Specific qualifications of the position): College degree or equivalent work experience. Bilingual - English and Spanish. Required Skills/Attributes (Competencies that are essential to perform job responsibilities): Sales Strong relationship builder across the JSS organization and with growers. Active listener. Sense of urgency, aggressive follow through and sense of ownership for the territories. Results oriented self-starter with a track record of meeting goals and objectives. Exceptional B2B "outside" sales & customer focused experience. Business Ability to prioritize and manage multiple tasks. Ability to calculate margin. Organized and disciplined with the ability to work independently. Sees issues and willing to participate in identifying and implementing solutions. Complete knowledge of the company's product portfolio. Vegetable, herb, or flower growing/farming experience. Interpersonal Clear and succinct written and oral communication skills. Seeks, listens to, and comprehends others' opinions and positions. Ability to interact with multiple personalities and multiple functional areas. Ability to engage and motivate customers and prospective customers. Team player with the ability to work towards a common goal - gives more than takes. Trustworthy, respected, positive can-do attitude. Composed under fast paced pressure situations/relationships. Technical Proficiency in Microsoft applications (Word, Excel, Power Point and TEAMS). Proficiency in proprietary systems that relate to the sales function. (Salesforce.com) Essential Physical Requirements: Ability to freely access all areas and locations of the business. Ability to work varied hours/days as business dictates. Ability to sit at a computer at least 80% of the workday. Ability to read, count, and write to accurately complete all documentation. Benefits Health Insurance (HMO, PPO, HSA) Dental Insurance Vision Insurance Flexible Spending Account (Medical & Dependent Care) Employee Stock Ownership Plan & Profit Sharing 401(k) Employee Discount Maternity/Paternity/Adoption & Foster Care Leave Company Paid Life Insurance Voluntary Life Insurance Voluntary Pet Insurance Company Paid Short- & Long-Term Disability Insurance Paid Time Off Educational Assistance JOHNNY'S SELECTED SEEDS was established in 1973 by our Founder, Rob Johnston, Jr. Today we are 100% Employee Owned . Johnny's mission is Helping families, friends, and communities to feed one another by providing superior seeds, tools, information, and service . Johnny's is renowned for our exceptional customer service offering seeds, tools, supplies and information to direct-market growers and avid home gardeners. We source, breed, trial, and sell outstanding selected varieties of vegetables, cut flowers, herbs, and farm seed, as well as thoughtfully designed tools and equipment. We take pride in the wealth of information and depth of experience we offer our customer base, nationwide and globally. We are a strong, stable company focused on growth while still maintaining our small company feel and staying true to our roots. Beautiful Central Maine, where our research farm, warehouse, and offices are located, is the perfect launching point for an active, four-season lifestyle. Geographically situated halfway between Maine's mountains and its 4500-mile-long coastline, we're a short drive away from resorts, parks, and harbors renowned for a rich diversity of recreational and cultural opportunities. If you are passionate about good, healthy food and would choose to work for a company with fellow co-owners who are passionate about our mission and values, Johnny's may be the place for you! Johnny's Selected Seeds is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.
Company:
Johnny's Selected Seeds
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Sales Support Specialist
Sales Support Specialist is a Jobs Support Worker Job at Johnny's Selected Seeds located in Fairfield ME. Find other listings like Sales Support Specialist by searching Oodle for Jobs Support Worker Jobs.
Sales Support Specialist is a Jobs Support Worker Job at Johnny's Selected Seeds located in Fairfield ME. Find other listings like Sales Support Specialist by searching Oodle for Jobs Support Worker Jobs.