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Customer Support Service Bulletin - Revision Project Manager (Contract)
Location:
Mobile, AL
Description:
Airbus is an international pioneer in the aerospace industry . We are a leader in designing, manufacturing and delivering aerospace products , services and solutions to customers on a global scale. We aim for a better-connected, safer and more prosperous world . A commercial aircraft manufacturer , with Space and Defense as well as Helicopters Divisions, Airbus is the largest aeronautics and space company in Europe and a worldwide leader . Airbus has built on its strong European heritage to become truly international - with roughly 180 locations and 12,000 direct suppliers globally. The company has aircraft and helicopter final assembly lines across Asia, Europe and the Americas , and has achieved a more than sixfold order book increase since 2000. Position Summary: The Service Bulletin Customer Support organization has the mission to deliver and support value added solutions to maintain continued aircraft airworthiness and improve Airbus customer's operations & profitability. The Revision Program Manager (RPM) is responsible for the end-to-end management of revision Standard Service Bulletins (SB), priorities & planning assessment, as well as monitoring in-service experience through the supervision of Airline queries. Primary Responsibilities: ● Accountable for A320/A350/A330/A340 revision SB management covering all ATA chapters ● Ensure interface with program teams and other departments in Europe ● Ensure overall execution of Customer-centric projects. ● Manage the revision SB inflow and outflow to be in line with the AOP (Capacity, Budget) ● Consolidate all inputs in order to make a decision on whether or not to launch a Service Bulletin revision ● Attend weekly follow up meetings with European and local counterparts ● Manage revision SB priorities & planning to be on time and in line with on-time objectives ● Validate SB revision launching based on return of in service experience (airline queries) ● Supervise SB in-service experience and agree on appropriate means of communication towards operators depending on context ● Harmonize work practices with other programs and ensure adherence to SB process ● Support internal and external improvement projects interfacing with SB product, processes and tools ● Identify potential customer needs & expectations as it relates to Service Bulletins ● Work directly with Airbus teams to facilitate communication (SB Production, Design Office, Customer Service Engineering, SB Programs, SB Engineering, Kitting department etc.). ● Ensure that Customer's feedback is captured and properly cascaded to the Airbus Customer Service organization for continual improvement. Support Quality initiatives through the Airbus Customer Services organization. ● Report results in relation to Key Performance Indicators on a monthly basis. Qualified Experience / Skills / Training: • Minimum three years in aircraft customer service field, and/or five years of experience in an engineering classification preferred • Knowledge of aircraft configuration management and certification. • Broad experience in aircraft technology (structure and systems). • Excellent ability to communicate effectively (written and verbal) with both internal and external customers in a professional manner • Project management experience desired • Systems Engineering training or experience desired • Ability to read/write/speak English. • Team oriented - ability to work as a member of a team with other departments locally and internationally • Ability and experience to lead multi-discipline projects • Airbus experience preferred with various Airbus programs (A320 Family, A350, A330 Family primarily) • Able to take initiative and be self motivated • Able to develop, cultivate and maintain contacts • Airline experience is desired. • Proficiency with Google suite. • Basic programming knowledge desired • Coding in at least one of the industry-standard languages is desired Education / Special Qualifications: • Bachelor's Degree in Engineering, preferably in customer services business, or a sufficient combination of education and experience in the aerospace industry. Program Management experience desired. This position is a temporary ( contract) position with no specific time period but could be extended or shortened as needed . Contractors are employed by a 3rd party vendor and placed on assignment to Airbus in America . Airbus in America provides equal employment opportunities (EEO ) to all employees and applicants for employment without regard to race, color, religion , sex, sexual orientation , gender identity , national origin, age, disability , genetics , pregnancy , marital status , veteran status or other legally protected status . In addition to federal law requirements , Airbus in America complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities . This policy applies to all terms and conditions of employment, including recruiting , hiring, placement, promotion, demotion, termination , layoff , recall, transfer, leaves of absence , compensation , benefits and training . Airbus in America expressly prohibits any form of workplace harassment based on race , color, religion, sex , sexual orientation, gender identity, national origin, age, disability , genetics, pregnancy , marital status , veteran status or other legally protected status . Improper interference with the ability of Airbus' employees to perform their job duties may result in discipline up to and including discharge . As a matter of policy , Airbus does not sponsor visas for US positions unless specified . Only applicants with current work authorization will be considered . Job Posted by ApplicantPro
Company:
Airbus Americas
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Customer Support Service Bulletin - Revision Project Manager (Contract)
Customer Support Service Bulletin - Revision Project Manager (Contract) is a Customer Service Customer Support Specialist, Project Manager Job at Airbus Americas located in Mobile AL. Find other listings like Customer Support Service Bulletin - Revision Project Manager (Contract) by searching Oodle for Customer Service Customer Support Specialist, Project Manager Jobs.
Customer Support Service Bulletin - Revision Project Manager (Contract) is a Customer Service Customer Support Specialist, Project Manager Job at Airbus Americas located in Mobile AL. Find other listings like Customer Support Service Bulletin - Revision Project Manager (Contract) by searching Oodle for Customer Service Customer Support Specialist, Project Manager Jobs.