This listing was posted on ApplicantPro.
Warranty/ Customer Care Coordinator
Location:
Westminster, MD
Description:
Seeking an experienced Warranty Coordinator to manage the warranty claims process. Discuss the claim and expectations with the customer, prepare warranty documents, and submit paperwork to department supervisors. Responsible for scheduling warranty appointments, coordinating with vendors for replacement parts, and keep up-to-date on factory recalls and announcements. Additional responsibilities will include working closely with the Master Scheduler and Shipping/Receiving/Inventory control staff to ensure that sufficient parts, supplies, and service are available when needed. Ancillary office administrative functions are also required. General Job Requirements: Desire to contribute to the overall success of our business. Hard working, high energy, and dependable. Problem solving, teamwork, and detail-oriented mindset. Ability to meet deadlines, organize and multi-task efficiently. Commitment and desire to deliver high-level client service. In depth knowledge of product line and supply requirements. Purchasing in demand-based supply chain management experience preferred. Proficiency in computer skills including Word, Outlook, Excel, etc. Strong interpersonal skills. Excellent verbal and written communications skills. Responsibilities and Duties: Discuss the warranty claim and expectations with customers. Prepare and process warranty documentation according to organizational guidelines. Submit claims quickly and efficiently. Keep accurate inventory of ordered warranty parts and organize vendor paperwork. Processing of parts and service orders including purchase orders. Assistance in verifying incoming parts/service invoices. Sourcing parts, supplies, and services with cost efficiency and quality as priorities. Work closely with Master Scheduler to ensure parts availability as necessary. Work closely with Shipping/Receiving/Inventory Control staff to maintain parts/supply inventory. Coordinate vendor returns, refund requests, and vendor quality issues. Maintain and utilize inventory control and purchasing software. Prepare warranty and other reports as needed. Maintenance of SDS documentation onsite. Coordination of vendor services. Coordination between sales, purchasing, and operational staff as necessary. Contribute to the evolution and improvement of current systems and processes. Be advised this position description does not contain an all-inclusive listing of activities, duties, or responsibilities that are required of the employee in this position. Other duties will be assigned to further the company's sales performance and growth. Job position responsibilities may change at any time with or without notice. Education & Experience Requirements: High School Diploma or equivalent Minimum 2 years Warranty Claims Service experience 1-2 years Customer Service Experience preferred Salary & Compensation: The Warranty Coordinator position is a full-time hourly position with approximate pay dependent upon qualifications and experience. All salary and compensation packages at FR Conversions are subject to applicable labor laws, FR Conversions standard company policies, and payroll law including taxes and withholdings. Job Categorization: The Warranty Coordinator position is a full-time, hourly, FLSA non-exempt position. (SOC Code - 43-4051).This position is NOT designated as a Safety Sensitive position. A Safety Sensitive position at FR Conversions is subject to post-offer and random drug/alcohol screenings. All positions at FR Conversions are subject to at cause and post-incident drug/alcohol screenings.
Company:
FR Conversions
Posted:
December 26 2023 on ApplicantPro
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to ApplicantPro
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Warranty/ Customer Care Coordinator
Warranty/ Customer Care Coordinator is a Nurse & Healthcare Care Coordinator Job at FR Conversions located in Westminster MD. Find other listings like Warranty/ Customer Care Coordinator by searching Oodle for Nurse & Healthcare Care Coordinator Jobs.
Warranty/ Customer Care Coordinator is a Nurse & Healthcare Care Coordinator Job at FR Conversions located in Westminster MD. Find other listings like Warranty/ Customer Care Coordinator by searching Oodle for Nurse & Healthcare Care Coordinator Jobs.