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HVAC Dispatcher
Location:
Largo, FL
Description:
Job description Performance Air Conditioning, Electrical & Plumbing has an immediate need for a skilled Dispatcher. This is a Full-Time position for someone with great telephone, customer service, computer and organizational skills. Work schedule for this position is expected to be one of the following: Sunday through Thursday (Sun. 7:00 a.m.-3:30 p.m. and Mon.-Thurs. 12:00 noon-8:30 p.m.) Tuesday through Saturday (Tues.-Fri. 12:00 noon-8:30 p.m. and Sat. 7:00 a.m.-3:30 p.m.) Tuesday through Saturday (Tues.-Fri. 10:00 a.m.-6:30 p.m., Sat. 7:00 a.m.-3:30 p.m.) Performance Offers: · Competitive Compensation and Benefits· Opportunity for Career Growth· Friendly, family-type environment Primary Job Function: Maintain the HVAC Service Technicians' and Plumbers' daily schedules and dispatch them as service calls are completed. Maintain customer database with current information. Provide clear and concise communications with department managers, employees and customers. Provide accounting with maintenance contract billing information. Daily Duties: · Coordinate scheduled calls· Receive emergency and non-emergency calls· Dispatch Service Technicians, one call at a time· Maintain the dispatch board/schedule· Monitor the route and status of technicians to coordinate and prioritize their schedule· Prioritize calls according to urgency and importance· Forecast workload 2-3 days out· Provide technicians with information about orders, traffic, obstacles and requirements· Forward list of parts needed by a technician to the parts department· Confirm all calls for the following day· Perform other duties as assigned Requirements: · Strong telephone and customer service skills· Prior experience as a telephone Customer Service Representative strongly preferred· Good computer skills and familiarity with standard MS Office programs· Fast, accurate typing ability and experience with data entry· Knowledge of procedures and guidelines for emergency situations· Proficient in English (oral and written)· Outstanding organizational and multitasking abilities· Active listener with excellent communication skills· Sound judgment and critical thinking Job Posted by ApplicantPro
Company:
Performance Air Conditioning, Electrical And Plumbing
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: HVAC Dispatcher
HVAC Dispatcher is a Warehouse & Transportation Dispatcher Job at Performance Air Conditioning, Electrical and Plumbing located in Largo FL. Find other listings like HVAC Dispatcher by searching Oodle for Warehouse & Transportation Dispatcher Jobs.
HVAC Dispatcher is a Warehouse & Transportation Dispatcher Job at Performance Air Conditioning, Electrical and Plumbing located in Largo FL. Find other listings like HVAC Dispatcher by searching Oodle for Warehouse & Transportation Dispatcher Jobs.