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HCM Implementation Project Manager
Location:
Alpharetta, GA
Description:
Thread is a human capital management company which delivers superior personal service and great technology. Our mission to build high-performance, high-culture companies, is not something we just say; it's something we practice. We believe in delivering wow to those we come in contact with and that includes our team. Happy employees make happy clients, which helps everyone grow. We're connecting people and technology for a better workplace and are looking to add an HCM Implementation PM. Overview The Implementation Project Manager implements the iSolved platform for our new clients and manages the 8 to 12-week process to deliver a personable and memorable new client experience. The mission of this role is to ensure full client and employee adoption of selected iSolved features by the end of the implementation process through consultative analysis, setup, and personalized training.The Implementation Project Manager effectively establishes, maintains, builds and manages the initial client relationship at all levels. They are responsible for guiding the client in best practices along with extensive training in the iSolved platform. This person displays strong project management experience, strong client management skills, and has a proven track record of utilizing technology to drive HR efficiencies and best practices, including performance management, workflows, employee onboarding and employee engagement practices. Must have payroll implementation experience. Top 5 Responsibilities 1. New Client Implementations - Perform deep analysis of client needs and find best practices to aggregate data toeffectively and efficiently design and build the iSolved platform to fit the client's needs. Consistently maintains an NPS of greater than 70 and responds to all client tickets within 90 minutes. 2. Project Management - Responsible for setting and continually maintaining overall project expectations of new services to ensure overall success and timeliness of milestone completion to client's happiness. Constantly monitors and updates Teamwork Projects to ensure all parties are clear on project deliverables and timelines are achieved. 3. Client Trainings - Work closely with Thread's Sr. Instructional Designer to assess and schedule client training needsand build a custom training schedule to increase service adoption while monitoring client knowledge level to ensure future success. When training resources are not available, the Implementation Project Manager will perform the training directly with the clients 4. Implement Add On & Ancillary Services - Manage ancillary add on order submission, setup, training & support.Products include (but not limited to): Learn & Learn Pro, Onboard & Develop, Share & Perform, Isolved Benefit Services(FSA/HSA, etc). 5. Tier 3 Setup & Support - Provide advanced support to our operations teams and assist with complex tickets from our existing clients. Assist with complex rebuilds of existing client setups (new eligibility policies, workflows, new PTO plans, etc. Thread is an Equal Opportunity Employer.
Company:
Thread HCM
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: HCM Implementation Project Manager
HCM Implementation Project Manager is a Executive Project Manager Job at Thread HCM located in Alpharetta GA. Find other listings like HCM Implementation Project Manager by searching Oodle for Executive Project Manager Jobs.
HCM Implementation Project Manager is a Executive Project Manager Job at Thread HCM located in Alpharetta GA. Find other listings like HCM Implementation Project Manager by searching Oodle for Executive Project Manager Jobs.