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Sr. Warranty and Repairable Analyst (FGE/Government)
Location:
Grand Prairie, TX
Description:
Airbus is an international pioneer in the aerospace industry. We are a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We aim for a better-connected, safer and more prosperous world. A commercial aircraft manufacturer, with Space and Defense as well as Helicopters Divisions, Airbus is the largest aeronautics and space company in Europe and a worldwide leader. Airbus has built on its strong European heritage to become truly international - with roughly 180 locations and 12,000 direct suppliers globally. The company has aircraft and helicopter final assembly lines across Asia, Europe and the Americas, and has achieved a more than six fold order book increase since 2000. Position Summary: This position is a primary point of contact between the US Army, Airbus Group, and its suppliers responsible for the processing of all warranty claims, repairable assets and tools transacted within the Light Utility Helicopter (LUH) Contracted Logistic Support (CLS) Program; ensuring full compliance with contractual requirements, processes and established timelines are met. Primary Responsibilities: 1. Repairable Management: 30% Responsible for the creation of all service and purchase orders for repairable core assets transacted within the CLS program. Responsible for the reconciliation and tracking of all work in process (WIP) repairable core assets at internal/external suppliers. Execute inventory analysis of all rotable pool assets to establish and sustain appropriate inventory levels. Monitor and provide reporting status on all owed repairable core assets from the customer. Responsible for the processing of all internal/external quotes received from suppliers. Execute quote vetting from the suppliers accordingly, ensuring tear down reports include substantiating data to support their pricing. 2. Government Furnished Equipment (GFE) Management: 30% Initiate and process all purchase requests/orders in support of the GFE program for CLS. Execute inventory analysis of all GFE assets to establish and sustain GFE inventory levels. Responsible for initiating and tracking all over and above packages related to GFE material. Provide reporting status on GFE material in WIP status at internal/external supplier locations. Responsible for the coordination, execution, and reporting of all GFE inventories for the CLS Program. 3. Customer Support: 25% Develop and maintain a comprehensive customer service relationship with the US Army to promote good communication, drive customer satisfaction/improvements, and promote customer efficiency. Coordinate with all AH support functions (Technical Support, DCR, MRO, Supply Chain, Columbus FAL, AHD...) to perform resolution and risk mitigation on issues and concerns from the customer regarding Warranty, Repairables, and Tool Support. Monitor, maintain, and provide support for assigned CLS Key Performance Indicators (KPI's) to ensure all targets are met or exceeded. Conduct regular reviews of key performance indicators related to Warranty, Repairables, Tool Support or duty assignment. 4. Warranty: 15% Process warranty orders and ensure proactive management of new and used inventory to ensure warranty terms and conditions are met. Responsible for warranty reimbursement submittals and tracking with suppliers. Monitor and provide warranty status and reporting for the CLS program. Additional Responsibilities: Other duties as assigned. Qualified Experience / Skills / Training: Education: Required: Bachelor's degree in Aeronautics, Engineering, Business or Logistics or related field or equivalent experience (i.e. Customer Support, Aviation Commercial/Military Rotary Wing, Supply Chain, etc.) Experience: Required: Qualified applicants will possess a minimum seven (7) years' experience in Customer Service, Technical Support or related fields within the helicopter/aviation industry. Preferred: Experience working in rotorcraft maintenance or field service is preferred. Experience working with military contracts and fulfilling contractual requirements is preferred. Licensure/Certifications: Preferred: A current FAA Airframes and Power Plant license. Knowledge, Skills, Demonstrated Capabilities: Required: Professional written and verbal communication. Interpreting contracts, data deliverables, and procedures. Independent planning and organization. Demonstrate leadership skills and initiative. Working with cross-functional teams and customers in a fast paced environment. A high level of integrity and an understanding of the importance of protecting the interests of the company while also assuring customer satisfaction is critical. Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages): Required: Strong written and verbal skills with the ability to convey abstract and complex subject matter in understandable terms in the English language is required. Speaking and writing proficiency in German, French and/or Spanish is useful but not required. Technical Systems Proficiency: Microsoft Office Intermediate level in Excel preferred Basic knowledge of Microsoft SharePoint and SAP is strongly preferred Travel Required: 10% Domestic Citizenship: US Person under ITAR definition (U.S. Citizen, green card holder or person covered under our existing ITAR license) Clearance: Ability to pass a background check to get a government-issued Common Access Card Decision Making, Complexity: Requires ability to communicate effectively verbally and in written form. Ability to think analytically and should be a problem solver. Ability to gather and interpret relevant raw data in order to transform into meaningful information. Ability to analyze and document business deliverables and processes. Organizational information: Reports to Sr. Manager, Program Logistics Job Dimensions, Contributions to Success: Responsible to Develop and maintain a comprehensive customer service relationship with the US Army to promote good communication, drive customer satisfaction/improvements, and promote customer efficiency Range and Depth management of the Rotable Pool and Tool assets Responsible to Monitor, maintain, and provide support to ensure core assets are returned within five business days and tool assets within fifteen business days Responsible for warranty reimbursement submittals and tracking with suppliers. Nature of Contacts: Involved, negotiation type Communication on a daily Basis with internal and external parties Physical Requirements: Onsite: Onsite at Grand Prairie 80%; Travel 20% Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents and report and military contracts 100% Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms 100% Speaking: able to speak in conversations and meetings, deliver information and participate in communications 100%. Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate all office and personal electronic equipment 100% Carrying: able to carry documents, tools, parts, drawings, electronic equipment up to 30lbs/14kgs 100% Lifting: able to lift documents, tools, parts, drawings, electronic equipment up to 30lbs/14kgs 100% Pushing / Pulling: able to push and pull small office furniture and some equipment and tools 30% Sitting: able to sit for long periods of time in meetings, working on computer 70% Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving 10% Standing: able to stand for discussions in offices or on production floor 50% Able to move about freely in the area of moving aircraft 50% Travel: able to travel independently 20% of the year domestically and internationally Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces 50% Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site Equal Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status As a leader in our field, Airbus Helicopters, Inc. provides relocation assistance for qualified positions and a comprehensive compensation and benefits package. As a matter of policy, Airbus Helicopters, Inc. does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus Helicopters, Inc. does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. NOTE: Airbus Helicopters, Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. Job Posted by ApplicantPro
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More About this Listing: Sr. Warranty and Repairable Analyst (FGE/Government)
Sr. Warranty and Repairable Analyst (FGE/Government) is a Jobs Analyst Job at Airbus Helicopters located in Grand Prairie TX. Find other listings like Sr. Warranty and Repairable Analyst (FGE/Government) by searching Oodle for Jobs Analyst Jobs.
Sr. Warranty and Repairable Analyst (FGE/Government) is a Jobs Analyst Job at Airbus Helicopters located in Grand Prairie TX. Find other listings like Sr. Warranty and Repairable Analyst (FGE/Government) by searching Oodle for Jobs Analyst Jobs.