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Customer Support Representative
Location:
Ottawa
Description:
Requisition ID: 190354 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose Contributes to the overall success of the Scotia Helps in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. Accountabilities: Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Accurately process, as per documented procedures, all forms of correspondence, including, but not limited to, emails, fax, regular/returned mail, worklist through workflow, internal courier mail and manual letter preparation. Accurately process, post and maintain daily transactions on accounts to be Written Out of Records (WOR), assignments of Unauthorized Overdrafts to Collection Agency, chargeback of authorized overdraft accounts for both retail and small business, ensuring all applicable systems of record are documented with actions taken. Respond to Customer inquiries when presented through Inbound assigned telephone lines. Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. Champions high performance environment and implements a people strategy that attracts, retains, develops and motivates. Visit ListedBuy for more information.
Company:
Scotiabank
Posted:
December 20 2023 on ListedBuy
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More About this Listing: Customer Support Representative
Customer Support Representative is a Customer Service Customer Support Specialist Job at Scotiabank located in United States. Find other listings like Customer Support Representative by searching Oodle for Customer Service Customer Support Specialist Jobs.
Customer Support Representative is a Customer Service Customer Support Specialist Job at Scotiabank located in United States. Find other listings like Customer Support Representative by searching Oodle for Customer Service Customer Support Specialist Jobs.