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Service Advisor
Location:
Edinburgh, IN
Description:
Job Description Our Service Advisor’s primary responsibilities include estimating, scheduling, managing, and billing service and repair work including parts for heavy and medium duty vehicles as well as counter parts sales. Pay: Hourly, based on experience and qualifications Type: Full-Time, 40hrs per week Shift: Weekday, Monday through Friday, 7:30 am – 5:00 pm Location: In person. Truck Service Columbus, 12999 N US Hwy 31, Edinburgh, IN 46124 About Us Truck Service, Inc provides medium and heavy-duty vehicle repair, service, and parts for all makes and models with multiple locations in Indiana, Ohio, and Florida. We pride ourselves in customer service and being experts especially in heavy-duty suspension, brakes, and steering systems. Our customers include owner-operators, fleets, refuse, schools, construction, emergency services, government agencies, and more with vehicles such as Class 3-8 trucks (semi’s, fire trucks, dump trucks, box trucks, refuse trucks, etc), buses, recreational vehicles (RVs), trailers, and pick-up trucks. Learn more about us at www.CallTruckService.com Duties and Responsibilities Support a safety-first culture, SAFETY IS NO ACCIDENT Positively, professionally, and effectively communicate with customers, suppliers, team members, and management Answer phone calls, assist callers, direct calls, and take messages Greet customers in showroom and assist or direct as appropriate Perform thorough vehicle intake by gathering all necessary customer, vehicle, and requested service information Create detailed repair orders and estimates Proactive and regular communication throughout jobs with customer, technicians, and General and/or Service Manager Assist General Manager and/or Service Manager with assigning repair orders to technicians Work with General Manager, Service Manager, and/or other Service Advisors to manage the schedule and job board to ensure workflow to meet customer expectations Identify, source, and manage parts for repair work Ensure quality control inspections are completed and signed-off on every vehicle Ensure all parts and labor billing are complete, accurate, and timely Process payments including charge account, credit card, cash, and check Customer follow-up to confirm complete customer satisfaction, retorque reminders, and/or discuss deferred repairs Assist customers by phone, email, or in person with parts needs including answering questions, identifying, quotes, verifying inventory availability, ordering from suppliers, invoicing, processing payments, returns, and warranties Assist with inventory management such as creating accurate purchase orders, receiving, inter-branch orders, cycle counts, etc Assist with merchandising and stocking the showroom Basic housekeeping of showroom and counter areas Become proficient with the shop management software and PC skills (email, documents, internet navigations) as it relates the to the duties and responsibilities Maintain a clean and organized work area Qualifications Automotive and/or heavy truck customer service experience, 2 years preferred Average PC skills for email, documents, and internet navigation Strong verbal and written communication Customer service oriented and a focus on the positive customer experience Effective time management ASE certifications or willing to obtain (bonus for each obtained) Deadline and detail-oriented Valid Driver’s License (Required) United States work authorization (Required) GED, High School Degree, or College Degree (NOT REQUIRED) Benefits Health Insurance Dental Insurance Vision Insurance Employer Paid Basic Life Insurance Employee Heath and Well-Being Assistance Program 401k Retirement Plan with Company Match Paid Time Off Employee Discount
Company:
Truck Service
Posted:
December 4 2023 on PrismHR Hiring
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More About this Listing: Service Advisor
Service Advisor is a Human Resource Service Advisor Job at Truck Service located in Edinburgh IN. Find other listings like Service Advisor by searching Oodle for Human Resource Service Advisor Jobs.
Service Advisor is a Human Resource Service Advisor Job at Truck Service located in Edinburgh IN. Find other listings like Service Advisor by searching Oodle for Human Resource Service Advisor Jobs.