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MSP & Field Team Hybrid Team Member
Location:
Wixom, MI
Description:
Sector 7 is looking for a qualified remote and on-site IT Technician that is responsible for the Tier 1 Managed Support Queue and a support resource for onsite projects. We’re looking for someone with basic and intermediate knowledge of computer software and hardware as well as a variety of internet applications, networks and operating systems. Provide timely and accurate information to decision makers, create a positive environment for customers, and to ensure compliance with applicable accounting laws and procedures. Core Values Our ideal candidate possesses the following values:o Employees = #1: Employees are our number 1 priorityo E=mc^2: What you do effects otherso Be efficient: Inefficiency bankrupts morale & momentumo Grow upwards; Not downwards: Let's develop into our higher selveso Up, Down, Up, Down, A,B,A,B: Unlock the matrix; advance and overcome Responsibilities Managed Service Provider Functions: o Responsible for the front line of the technical SLA for our managed service customers at a Tier 1 support level. Responsible for following up on all open and/or overdue tickets assuring a resolution in a timely manner. Provide technical assistance and problem resolution for customers, as well as internal personnel, requesting technical assistance through escalations. Must have great communication skills to ensure high levels of positive customer feedback. Demonstrates a commitment to increasing customer satisfaction by delivering friendly, courteous service to clients. Maintains information within a knowledge-based computer system, including data entry of commonly reported problems, questions, and known resolutions and troubleshooting steps. Provide support as a scheduled, on-call technician during off hours. Field Team Functions: o Responsible for daily reporting of tasks and to-do's within the company's project management platform. Display pride and professionalism in maintaining self appearance, company equipment and property. Promptly deliver excellent customer service demonstrating a commitment to increasing customer satisfaction. Onsite Functions: o While onsite, must present professional in self appearance and take quality care with company and customer equipment and property. Must arrive onsite at least 15 minutes prior to scheduled customer appointments, and confirm arrival in the company chat. Responsible for clear and consistent communication in chat providing hourly updates while onsite. May assist with DC server and deployments for MSP and Hosting divisions. Communication with customers and proper support channels (i.e. Customer/Project Manager). Utilizes ticket system and documentation tools. Assist with development and maintenance of local networks. Experience and Preferences o Set up and support workstations with computers and necessary peripheral devices (routers, printers etc.)o Utilization of network topography & OSI Modelo Understanding of SMTP & Email Systemso Virtualization Technologies (Particularly VMWARE / Hyper-V)o Use of Microsoft Windows Server (2008/12/16)o Use of Microsoft Office (2013/2016)o Develop and maintain local networks in ways that optimize performanceo Ensure security and privacy of networks and computer systemso Perform troubleshooting on computer hardware to ensure functionalityo Install and configure appropriate software and functions according to specificationso Assist with development and maintenance of local networkso Utilizes ticket system and documentation toolso Communication with customers and proper support channels (i.e. Customer/Project Coordinator)o Consistent, regular, and reliable attendance including being ready for work at the designated start timeo Ensure that all issues are properly documented and assigned in a technical support ticketing systemo Perform analysis, diagnosis, and resolution of IT problems that ariseo MSP experienceo Prior customer service experienceo Must have valid driver’s license and reliable transportation to and from the Sector 7 officeo Must be able to lift a minimum of 50lbso *Degree in Computer Science or Certifications will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
Company:
Sector 7
Posted:
December 4 2023 on PrismHR Hiring
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More About this Listing: MSP & Field Team Hybrid Team Member
MSP & Field Team Hybrid Team Member is a Human Resource Team Member Job at Sector 7 located in Wixom MI. Find other listings like MSP & Field Team Hybrid Team Member by searching Oodle for Human Resource Team Member Jobs.
MSP & Field Team Hybrid Team Member is a Human Resource Team Member Job at Sector 7 located in Wixom MI. Find other listings like MSP & Field Team Hybrid Team Member by searching Oodle for Human Resource Team Member Jobs.